Customer Service Representative
Resume:
Leticia Lopez Cisneros
**** ****** *** **, ***********, CA 93313
Phone: 661-***-****
Employment History
Medical Necessity Specialist
Supercare Health, La Puente, CA
Worked remotely for the last 4 years.Review DME orders and verify valid documentation obtain if need it, any additional documentation will reach out to doctors office and attempt to obtain.Will summit request thru faxed or thru online Parachute System.Will reach out to patient to verify usage of medical equipment and will verify demographic and doctors information.Provided great customer service and will assist patient with any questions and issues.If unable to will email correct department to reach out to patient.Verify eligibility for medicare patients and would summit claims to medicare.Answer incoming calls from an auto dealer to reach patients and assist with obtaining doctors name and phone numbers to obtain proper documentation to summit claims for durable medical equipment.
03/2015 - 08/2018
Patient Financial Service Representative
Pacific Pulmonary Svc, Bakersfield, CA
Answer inbound calls assist patients with payment plan, added credit card information. Take payments for patients durable equip such as oxygen, cpap units and supplies.Summit claims thru insurance for equipments. Completed skip tracing to locate patients before sending accounts to collections.
Process sleep orders gather documentations from doctors office and sleep center offices. Faxed request to doctors office. Verify insurance information along with confirming order with patients to make shipping arrangements and set up and appointment with Respitory Therapist.
10/2007 - 09/2014
Customer Service Representative
Xerox Corp, Bakersfield, CA
Asist borrowers with payment plans options with federal student loans. Helped schools with tittle one eligibility letters for students to be eligible for financial aide student loans.
09/2001 - 06/2006
Customer Service
99 Cents Only Store, Bakersfield, CA, None Selected
Provide customer service and operate cash register.
Education History
No degree provided
CalJOBS Education, CA
Kern High School District-Pharmacy Technician Certification, Foothill High School-Diploma
Occupational Licenses, Certificates and Training
07/2007
Bilingual Certificate
Bakersfield College
Detailed References
Dora Miranda, Financial service Rep.
Pacific Pulmonary Services
10101 Single Oak Dr.
Bakersfield, CA 93311
Amber Jones, manager
Omni
Daisy Torrez
Kern Healthy Families
1020 Oleander
Bakersfield, CA 93304
Marizza De La Cruz, Supervisor
Supercare Health
4413 Donnalynn
Bakersfield, CA 93313
Contact this candidate