Customer Service Operations Specialist

Willie H. Stallings

*** ****** ***. **** ** Forest Park, IL 60130

*************@*****.*** 708-***-****

Summary

Highly motivated and results-oriented professional with 20+ years of experience in sales, marketing, customer service, and operations. Proven ability to manage teams, exceed sales targets and provide exceptional customer service. Seeking a challenging role that leverages my diverse skillset and passion for exceeding expectations. Experience

Operations Specialist (March 2019 - March 2020 )

● Warehouse Associate (April 2020 - Present) - Veryable (Chicago, IL)

●

● Performed various tasks in warehouses across the Chicagoland area. I normally get a list daily or weekly. The list tells me how many people are needed for that particular job. Then I dispatch that number of workers to complete the order. It may include: picking, packing, loading/unloading trucks, and fulfilling orders for companies like Lumi-Source, CJ Logistics, Pregis, and Tru-Green Lawn Care.

● Clerk of the Circuit Courts, E.O.S. - Election Division (Cicero IL)

Programmed and set up voting machines, ensured efficient voting processes, and provided technical support.

Operated sorting machines to organize mail-in ballots by district and zip code. Sales & Customer Service

Restaurant Manager (Oct 2017 - Dec 2019)

● Healy's Westside (Forest Park, IL)

Managed all aspects of the kitchen, including staff hiring, scheduling, payroll, and maintaining desired profit margins.

Oversaw meal preparation for the dinner rush, ensured food quality, and created daily and weekly specials.

Hospitality Sales & Service (2014 - 2017)

● Reservation Agent (Feb 2016 - Oct 2016) - Holiday Inn Club Vacations (Orlando, FL)

Assisted families in selecting vacation options based on their needs and preferences.

Provided support to Marriott Vacation Club members via phone and in-person interactions.

Resolved inquiries about vacation points and offered new clients complimentary vacation packages.

Sales Management (2010 - 2014)

● Sales Manager (June 2010 - Mar 2014) - Goldline Marketing (Location not specified)

Led a team of 15-20 sales representatives focused on acquiring vacation property points from potential clients.

Sales & Marketing (2007 - 2010)

● Sales Representative (Feb 2007 - May 2010) - F.S.B.O. Marketing (Location not specified)

Marketed "For Sale By Owner" properties and generated leads for clients. Education

● Chicago State University (Chicago, IL)

Associate Degree in History (May 1998 - June 2000)

Apprenticeship Program in Construction Trades (May 2000 - June 2002) Skills

● Sales & Marketing: Lead generation, customer relationship management, negotiation, target achievement.

● Customer Service: Communication, problem-solving, conflict resolution, building rapport.

● Operations: Team management, logistics, inventory control, organization, time management.

● Technical Skills: Proficient in Microsoft Office Suite, Voting Machine Software (specific software names if applicable).

Awards (Optional)

● Salesperson of The Year (x2), Runner-up (x1), Outstanding Leadership Award (x2), Manager of the Year (details can be added if dates and awarding bodies are available).

Contact this candidate