Call Center Customer Service

Justin J. Spearman

**** **** ***** ***** ***** Mountain, GA 30087 · 470-***-**** · ******.************@*****.***

I am currently seeking a customer service call center position that will allow me to utilize my over 4 years of call center experience and 22 years of customer service skills to deliver world class service to your company and customers.

Microsoft Word, Excel, Power Point, and Outlook experience

Excellent collaborative skills while working with others in a corporate environment.

Excellent writing and communication skills

Strong empathy and de-escalation skills

59 WPM with 97% accuracy rate.

17,700 KSPH with 97% accuracy rate

Work History

Norcross Elementary School, Norcross, GA 01/17-05/17

Paraprofessional, Special Education-EBD

Collected, arranged, and distributed learning materials in class

Assist in teaching students self-care and enforce positive behavior

Ensure the safety of students at all times

Provided assistance in implementing curriculum for students with special needs

Prepare and distribute educational materials in accordance to the lesson plans

The Wilson Academy, Lithonia, GA 04/16-06/16

School Counseling Internship

Accumulated internship assisting administrators, students, parents, and teachers via:

oIndividual counseling sessions

oTeacher Consultations

oParent Consultation

oProviding Classroom Guidance Lessons to Students

Gwinnett County Public Schools, Suwanee, GA 10/14-12/15

School Counseling Internship

Accumulated 966 internship and practicum hours assisting students, parents, teachers, and counselors via:

oIndividual counseling sessions

oSmall Group Facilitations

oTeacher Consultations

oParent Consultation

oProviding Classroom Guidance Lessons to Students

oPresenting Anger De-escalation Presentation to Faculty

Virtual Reality LLC, Decatur, GA 01//11-10/14

Office Assistant

08 /02 –01/06

Open, sort, and distribute mail to the appropriate department

Replicate various documents

Answer phones

Enter information into computer system

RYLA Teleservices Incorporated, Kennesaw, GA 11/09-07/10

Customer Care Consultant/Call Center Representative

08 /02 –01/06

Assisted inbound callers with selecting Long-term Care Insurance

Assist inbound callers with completing their 2010 Census Forms

08/02-01/06

Fort Valley State University, Fort Valley, GA

Resident Assistant

Monitor as well as aid 150 students in both Boyd and Jeanes Hall.

Generate monthly reports and submit them to the resident assistant supervisor.

Perform basic clerical duties such as placing out-bound calls as well as answering in-bound calls to the dormitory and university.

Education

Capella University, Minneapolis, Minnesota

Master of Science in School Counseling

Capella University, Minneapolis, Minnesota

Certificate in Contemporary Mental Health,

Strayer University, Chamblee, GA

M.Ed. Educational Management, Graduate with Honors

Fort Valley State University, Fort Valley, GA

B.A. Sociology

**REFERENCES AVALIABLE UPON REQUEST**

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