Customer Support Engineer

KEVIN SMITH

Boise, Idaho 208-***-**** *************@*****.*** Bold Profile

ENGINEERING TECHNICIAN

Experienced Customer Support Engineer with expertise in semiconductor test engineering, probe card design, and validation. Skilled in troubleshooting electrical, optical, and electromechanical systems, device file creation, and test infrastructure management. Proven track record of leading cross-functional teams, collaborating with vendors, and ensuring timely, high-quality product delivery. Proficient in CRM systems, including Salesforce, and experienced in training, presentations, and user story development. Holds an Associate of Arts in Electronics from ITT Technical Institute.

SKILLS

Semiconductor Test Engineering Probe Card Design & Validation Device File Creation & Maintenance

Technical Knowledge and Expertise Optical, Electrical, and Electromechanical Systems Lead Teams or Projects

Plan Development Employee Benefits and Administration Teamwork CRM’s Teams Zoom Telephony Laser optics cleaning PPE User Story Development Training CoHe

PROFESSIONAL EXPERIENCE

ON Semiconductor- Nampa, ID April 2023 – February 2025

Test Engineer

Designed and ordered probe cards for new semiconductor products, working closely with vendors and overseas teams to ensure quality and timely delivery.

Built and updated device files for multiple devices on Accretech UF3000 and UF200 probers to support evolving test requirements.

Repaired and validated probe cards using VX2 and PRVX4 metrology tools, building reference files to track incoming card performance.

Collaborated with design teams to review and validate new card designs, ensuring alignment with testing specs and schedules.

Diagnosed and resolved bin failures related to faulty or degraded probe cards, improving test accuracy and yield.

Supported ongoing production by troubleshooting, maintaining, and improving probe card performance and test infrastructure.

Partnered closely with vendors and cross functional international teams.

Micron Technology - Boise, ID August 2001 – February 2023

Probe Lead Engineering Technician

Performed preventive maintenance (PMs) and corrective repairs on advanced probe equipment.

Worked directly with tool owners, engineers, and contractors to assist with tool support and process enhancements.

Installed, aligned, and maintained robotic systems and aligners across multiple tool sets.

Troubleshot complex mechanical, electrical, and pneumatic issues, minimizing downtime, and improving throughput.

Supported engineering requests, including DOE, PCM, and E-Test, ensuring accurate data collection and execution.

Cleaned optics systems, including laser systems and fiber optic components.

Trained and mentored new technicians on probe equipment operation, diagnostics, and cleanroom procedures.

EDUCATION AND PROFESSIONAL DEVELOPMENT

ITT Technical Institute, Boise – Associate of Arts / Electronics

CERTIFICATIONS

Personal Protective Equipment (PPE) Certified / OSHA

AWARDS AND ACCOLADES

COMMUNITY

ID Foodbank – Volunteer

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