Administrative Assistant Customer Service

Karen C. Killough

** ** ***, ********, ** *****

662-***-**** *****.********@*****.*** www.linkedin.com/karen-killough-734b4676 ADMINISTRATIVE ASSISTANT

PROFESSIONAL SUMMARY

Virtual Administrative Support Professional experienced working in fast paced environments demanding strong organizational, technical, and people skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Meticulous and resourceful in completing projects, able to multi-task effectively. Capabilities include:

● Customer Service & relations ● Accounts Payable/Receivable ● GAAP (Accounting)

● Word processing & typing 145 wpm ● Database management ● Microsoft Office

● Excel/Google Sheets ● Payroll ● Human Resources

● Taxes ● Reconciliation ● Banking

● Estimating and Project Management ● Accounting Systems: Microsoft Office, QuickBooks, CBIS, SAP, Sage, ProContractor, Elite and Texas Inventory, and Trimble. EXPERIENCE HIGHLIGHTS

Accounting Support

● 30 years’ experience performing customer service, accounts payable and receivable, database entries, system account set-up, contracts, end of year close-out, and taxes.

● Developing and overseeing strategic planning, accuracy and attention to detail, problem solving.

● Provided financial reports, taxes, general ledger, and reconciliation.

● Assisted with project management, sales support and estimating. Payroll Support

● Conducted weekly payroll, payroll weekly, monthly, and yearly taxes, W-2’s and 1099’s.

● Orchestrated safety handbook, and OSHA reports

● Organized company insurance, decision making and critical thinking. EMPLOYMENT HISTORY

OFFICE MANAGER/ACCOUNTANT, Southland Construction, Inc., Tupelo, MS – January 2012-June 2025

ADMINISTRATIVE ASSISTANT, Airgas USA, Tupelo, MS June 2008 - December 2011 OFFICE MANAGER, Whitesell Mfg., Pontotoc, MS March 1987 - May 2008 TAX PREPARER, SELF EMPLOYED H&R Block, Pontotoc, MS 1985-2024 EDUCATION AND TRAINING

Moore College, Jackson, MS - Associate’s Degree, 1985-1987 Itawamba Community College - Accounting, Transcribing, Real Estate, 1989-2010 Estimation, Inc - Construction Estimating, 2006

Mississippi Board of Contractors, Jackson, MS - General Contractors License, 2023 Camille Attell, Remote Work School, 2025

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