Business Analyst It Support

MIRANDA ROGERS

Toledo, OH ***** 972-***-**** ***********@*****.***

Business Analyst

Results-driven JDE Integration Specialist and Business Analyst with over 15 years of experience in IT support, systems analysis, and ERP integration. Adept at collaborating with cross-functional teams, managing complex software integrations, and delivering solutions that align with business goals. Skilled in translating business requirements into technical specifications, driving process improvements, and supporting enterprise-level implementations. Proven track record in quality assurance, stakeholder communication, and Oracle partnership management.

SKILLS

ERP Systems: JDE E1 and World, SAP

Tools: Jira, Teams, Salesforce, Basecamp, SharePoint, Tidal Scheduler, CA Unicenter TNG, HP OpenView

Soft Skills: Problem Solving, Collaboration, Facilitation,Active Listening, Technical Writing

Platforms: Windows 10; Server 2016+; Mac OS X; AWS, Windows, UNIX, AS400, Hyper-V, VMware

Databases: OracleDB, SQL 2016+, DB2, Sybase

Career History

Tungsten Automation - Toledo, OH

JDE Integration Specialist - Business Analyst February 2014 - current

Spearhead software integration between Workflow product and Oracle’s JDE E1 and World ERP systems, focusing on financial modules such as Accounts Payable and Receivable

Collaborate with external support teams, professional services, and customers to implement and support JDE integration offerings, ensuring seamless functionality.

Lead quality assurance efforts by creating JDE transactions and data for development and QA teams, supporting regression testing of product modules.

Develop design specifications for change requests and projects, translating business needs into actionable software and technical requirements.

Coordinate setup and testing of internal JDE environments with third-party CNC consultants for development and QA purposes.

Maintain Oracle partnership and ensure compliance with validated integration standards; keep leadership informed of JDE release updates impacting product strategy.

Ennis, Inc. - Midlothian, TX

Support Specialist July 2008 – January 2014

Provided IT support for 45+ manufacturing and business operations across 17 states, specializing in ERP applications (A/P, sales orders, manufacturing, inventory, billing).

Led implementation, configuration, and testing of .net based custom quoting system, followed by onsite training and remote user support post-rollout.

Planned and executed 20+ acquisition integrations over 5 years, assessing plant needs, configuring systems, and aligning solutions with manufacturing requirements.

Managed highest volume of support calls in the department, consistently closing the most tickets while documenting solutions in a shared database.

MIRANDA ROGERS (experience continued)

Home Interiors & Gifts - Carrollton, TX

IT Operator IV January 2007 – May 2008

● Supported Windows and UNIX systems, monitored production jobs, and managed disk storage backups for a direct sales company.

● Updated sales tax tables, maintained inventory items, and monitored critical servers using HP OpenView, ensuring system reliability.

● Authored documentation for weekly UPS system testing, ensuring proper power transition procedures.

Essilor of America - Dallas, TX

Systems Analyst December 2005 – January 2007

● Promoted from IT Operator within 7 months; resolved complex server, data, and pricing issues in collaboration with application support teams.

● Provided Level II troubleshooting for help desk, performed UNIX tuning, and 24/7 on-call rotation using CA Unicenter, AS400, and HP OpenView.

● Executed weekend server maintenance on remote SCO UNIX servers per documented schedules.

Vartec Telecom - Carrollton, TX

Production Scheduler August 2000 – October 2005

● Delivered user support and training for scheduling applications in a 24/7 data center, managing automation, workload, and document retention

● Edited batch process executables and coordinated schedule changes during outages.

● Integrated Vartec processes into CA Unicenter post-acquisition of Excel Telecommunications, collaborating with DBAs and developers for rapid deployment.

EDUCATION

Computer Learning Center, Garland, TX

Diploma - Information Technology Support with Network Administration

Relevant Courses: Network Systems, LAN Administration, Customer Service & Support

Graduated Summa Cum Laude - June 2000

Navarro College

Undergraduate Coursework 1997

Certifications & Training

JD Edwards CNC – JDETips

Hands-On AI Masterclass I: Fundamentals, II:Proficiency & III: Mastery – you.com

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