Customer Service Food, bartender, server
Resume:
Valerie Rivas
Redlands, CA ***** 909-***-****
*******.*****@*****.***
Professional Summary
Efficient, dependable, server and bartender with a passion for providing memorable experiences to guests. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having a solid attendance record and delivering exceptional customer service.
EXPERIENCE
Bartender
Eureka! Burger June 2024 – Current
●Greet newly seated guests within a timely and friendly manner
●Maintain full knowledge of our craft cocktails and make recommendations based on the guests’ taste
●Working as the sole bartender on weekday shifts and with one other bartender on busy weekends
●Signing guests up for our loyalty program and turning first time guests into regulars
●Maintain hospitality and professionalism with my team members as well as my guests
Server/Bartender March 2022 – February 2024
September's Taproom & Eatery – Redlands, CA
●Cultivated warm relationships with regular customers
●Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
●Recommended food and beverages to patrons based on preference, pairings, and special promotions
●Greeted guests, answered questions, and recommended specials, wine, and desserts to increase profits
●Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
●Ability to multitask under pressure and remain professional and polite to all guests
Bartender September 2019 – March 2020
The Corona Depot – Corona, CA
●Enforced minimum age requirements for consumption of alcoholic beverages by checking proper forms of identification
●Increased sales significantly by upselling higher-end products to guests
●Maintain large knowledge of drink selection and serve drinks to customers quickly and correctly
●Provided exceptional customer service to a high volume of guests
●Assessed customer needs and preferences to make appropriate beverage and food recommendations
Bartender February 2017 – July 2019
The American Legion Post 79 – Riverside, CA
●Provide a positive guest experience, interact with patrons and built rapport with guests
●Ensured that all guests felt welcomed and were given responsive, professional and gracious service at all times
●Cleaned and organized the bar area in keeping with the bar’s culture and standards of excellence
●Kept track of tabs accurately and handled money responsibly
●Provided prompt, accurate and exceptional service while ensuring that customers did not have to wait for checkout
EDUCATION
Riverside City College – Riverside, CA
March 2014 – June 2017
Summit High School – Fontana, CA
2009 - 2013
SKILLS
Guest Services, Leadership, Organized, Communications, Time Management, POS Systems, Team Building, Interpersonal Skills, Multi-Tasking, Food Safety Understanding
REFERENCES
Bryan Contreras
AGM at Septembers Taproom & Eatery
Tina Wilson
AGM at Septembers Taproom & Eatery
Trevor Hardin
GM at Septembers Taproom & Eatery
Brianna Beccacio
AGM at Septembers Taproom & Eatery
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