Customer Service Specialist

Karen Marie Schwarz

*** *. *** **.

Reno, NV ****3

Phone:775-***-****

Email: **********@*****.***

LinkedIn profile: https://www.linkedin.com/in/karen-schwarz-444b6333

• OBJECTIVE:

My goal is to secure a long-term position within your organization, that I enjoy, with hopes of utilizing my skills and education to their fullest potential. Also, to work in an organization that has potential for advancement opportunities, and security. I am career oriented, and not looking for “just another job”. I feel with my combined education and job experience, I could be an asset to your company.

SUMMARY OF QUALIFICATIONS:

● AA with study emphasis on Psychology, Criminal Justice/Law, and Early Childhood Education. I possess excellent skills in communication, command of the English language and grammar. Experience using Microsoft Word, Office, Outlook, Excel, as well as retail POS programs. I am a fast learner and can learn and adapt to new programs or programs specific to the job in fairly short order.

● More than a combined total of 30+ years in customer service: 20 years in customer service working in call centers, and retail/grocery, 10 years’ experience in the administrative field, including county and federal government funded programs, 2+ year experience in an art, craft, hobby store experience including framing. EXPERIENCE:

Ad Art Sign Company of San Francisco:

1441 Patrick Ave. Reno, NV 89509 (Reno Office)

775-***-**** 2019-Present – Part time (20 hours a week) Administrative Assistant to the Vice President of StadiaVision Jeff Bottarini, Reno office. Remote/work from home. Research and emails to NCAA Divisions I, II and III colleges to provide LED signage for arenas and sports venues. California Pacific Research:

Rust Bullet Rust inhibitive coatings & New Generation Hair Care 300 Brinkby Ave. #200 Reno, NV 89509

775-***-**** 8-2018-Jan. 2023

Administrative, Customer Service and Technical specialist for two products: Rust Bullet Rust inhibitive paint/coatings, and New Generation Hair care for customers who have thinning or balding issues with their hair. I also helped write, correct and edit our website rustbullet.com. When needed, I helped pack orders in the warehouse when they fall behind.

*Pezonella Associates:

520 Edison Way Reno, NV 89502

775-***-**** Supervisor Ray Pezonella (Owner)

Administrative Assistant: May/2017 to 2018: Full Time Assistant to Mr. Pezonella and the people in his employ. Front desk: answer phones, make appointments, filing, proofread proposals and company documents, receive and direct people to meetings, stock and keep up general appearance of the office.

*GBS Entreprises:

9240 Prototype Dr. Reno, NV 89521

888-***-****/Manager Diane Dehl

Customer Service Associate: November 2016 to February 2017: Full Time

-Call center customer service duties, including the processing of furniture damage claims for our furniture protection plan customers. I was being considered for promotion when I left.

*Sprad’ s RV:

10000 S. Virginia St. Reno, NV 89521

775-***-**** Supervisor/manager Rick Lyons

Service Administrator: February 2016 - May 2016: Full Time

-Administrative duties for the service drive customers and staff (writers): i.e.., made appointments, scheduled/checked in drop offs and pickups, prepared new delivery packets, prepared/printed schedules/inspections for techs, among many other duties.

*Westat (under contract of the Dept. of Education): 1600 Research Blvd. Rockville, Maryland

208-503-129 1800WESTAT (for help desk or HR) OR 301-***-****

-Assessor/Data Collector: February 2015 to June 2015: Full time seasonal

-Assessor of Washoe County School District 4 th Graders – Tested selected 4 th graders in reading, math, science and cognitive skills. Collected data in the form of parent interviewsfor Westat’s Department of Education contract.

*GreatCall:

9390 Gateway Blvd. Reno, NV 89521

775-***-**** Supervisors Kathie Nyberg & Del Keller Customer Service Representative: August 2013 to July 2014: full time

-Inbound call center – 100% phones and computers. Answered calls for customer service and troubleshooting Jitterbug cell phones and 5 Star safety devices

*Nevada Fine Arts:

1301 S. Virginia St. Reno, NV 89502

775-***-**** Manager: Patti Woodard, Owners Debbie & Doug Wolff Framer/Sales Associate: January 19, 2011 to June 29, 2011: Part time

-Framed art

-Sold art supplies and provided customer service to art store customers AND

Supervisor Eric Ross. Sales Associate 2/1992 to 7/1993: full time

-Sold art supplies and general customer service. Helped in the framing department cutting class, cutting mats, color consulting for framing, stretching canvas and giclee

-Conducted some art demonstrations on oils, acrylics, chalk/oil pastel, pencil et al

*Silver Ridge Apartments:

1555 Sky Valley Dr. Reno, NV 89523

775-***-**** Supervisor Angela or Jen

Clubhouse Attendant: 6/14/2008 to 10/30/2008: part time

-Supervised residents using the clubhouse and recreation areas

*Sierra Nevada Job Corps Center:

14175 Mt. Charleston Stead, NV 89506

775-***-**** Supervisor Christina Conte & Sheilah Kelly (ref. info below) Recreation Specialist: 10/21/04 to 2/1/08 : full time

- Supervised 12 employees and two recreation buildings. Planned recreation activities

- Coordinated, planned and budgeted all recreation activities for 570 students.

- Coed Softball coach (4yrs) –led team to first coed championship in the center’s 25 years (at that time)

*Washoe County Parks & Recreation:

8085 Silver Lake Blvd. Stead, NV 89506

775-***-**** Supervisors Bud Solmansson & Sven Leff Recreation Leader: 4/1/05 to 10/1/05: part time/seasonal

- Administrative/Public service assistant for offices in five North Valley’s Regional Sports Complex and other parks such as: Cold Springs, Black Springs, Lemmon Valley, and Golden Valley (also helped out at Lazy 5 and Sun Valley)

- Supervised rentals and children’s camps and employees of camps, prepared money for deposits, composed monthly calendars for classes held at our facilities (ie., dance, martial arts, etc.

*3 Day Blinds:

5140 Kietzke Ln. Suite D Reno, NV 89511

775-***-**** Supervisor Trish Bisio & Barbara (asst. mngr.) Showroom Consultant: 2/2003 to 10/2003: full time

- Customer service, window treatment consultant.

- Sold and repaired blinds, performed in home measurements, inspections and orders

*America West Airlines –(Now American):

Corporate Blvd. Reno, NV 89520

1-866-***-**** Reservations Agent.2/2001 to 2/2003: full time

- Call center customer service (airline reservations)

-Made, changed and maintained passenger reservations

- Service recovery desk: Made calls out to passenger for cancelled or delayed flights/lost baggage (escalations)

*Excel Telecommunications – (Now Vartec):

N. Edison Way Reno, NV 89520

Supervisor Rich Chism (paging supervisor ref. info below) 1-800-***-**** Paging Department: 11/1997 to 10/2000: full time

-Call center customer service for numeric and alphanumeric pagers

-Sold, troubleshot technical issues, and maintained accounts for paging customers. Long Distance Customer Service Associate:

-Sold long distance service to customers and maintained customer accounts.

*Reno Air, Inc. – (No longer in business):

Corporate Way Reno, NV 89520 / Supervisor Jaime Ward 1800RENOAIR Customer Service Desk: 5/1994 to 11/1997: full time: Provided customer service in a supervisory capacity. Overrode ticket rules, took over escalated phone calls, received and logged customer compliments and complaints. TA (Travel Agency) Desk: Provided support and customer service for travel agents who sold our flights and service to passengers

Reservations Agent: Provided customer service to passengers by selling and changing reservations on our flights EDUCATION:

*AA from Truckee Meadows Community College (Major in Psychology, Minor in Criminal Justice)

*High School studies: emphasis on honors English, German, Art and general core requirements I received a certificate of completion for customer service ACER Customer Service class from Excel, and a certificate of completion for a management training course from Sierra Nevada Job Corps Center, where I was also certified in First Aid/CPR every 2 years.

PERSONAL:

I have lived in the Reno area most of my life. I have been a working artist (fine art) for the past 30 years (murals, portraits, landscapes, wildlife, still life, industrial, plus much more (sold my first piece at 13 years of age). I love sports and have played/coached softball for the past 25 years (Sierra Girls Softball, Reno Fastpitch, and co-ed teams for Job Corps and city league teams. I have also played and still play recreational city league softball and volleyball. I ran track (besides playing softball and volleyball) in high school and junior high. . Proficient in many other recreational sports as well. I have recently taken up Pickleball. I am a single mother to an 18-year-old daughter, who is also an avid softball player. I have taught her to be an avid fisherman, and to love the outdoors. I love to hike, swim and do anything that requires being outside. MANY, personal and professional references upon request.

Contact this candidate