Customer Service

Mishal Naqvi

**********@*****.*** - 610-***-**** - Nazareth, PA

EDUCATION

Moravian University, Bethlehem, PA Graduated May 2024

Bachelor of Arts: Psychology

Relevant Coursework:

Psyc 218 Industrial/ Organizational Psychology, Fall term 2022-2023

-Learn about leadership skills, organizational skills, communication skills, that allow you to be successful in the workplace

-Listened to podcasts from people who work in the field of I/O Psychology and participated in class discussions about these podcasts

Psyc 361 Personality, Fall term 2023-2024

-Analyzed personality and personality theories at theoretical and empirical levels

-Reviewed trait, biological psychodynamic, humanistic, cross cultural and the cognitive-behavioral paradigms

-Participated in group discussions

Job shadow project, Spring term 2022-2023

-Job shadowed a family friend who worked in human resources recruiting for Actalent

-Learned about the daily tasks she had to perform and what it means to be a successful recruiter

-Got to be apart of an actual work meeting, and listen to each person talk about what they were working on

WORK EXPERIENCE

Boscov’s Easton, PA May 2021-August 2023

Retail Associate

●Sell merchandise and provide customer service (i.e., greet and acknowledge customers, product knowledge, returning merchandise, lawaways)

●Perform marketing activities such as opening new Boscov's charge accounts to achieve goals set by the company

●Maintain the appearance of the selling floor and environment

●Responsible for packing and delivering online orders (curbside pickup)

●Opening and closing the store, maintaining cash register numbers and sales

Family Members/Friend’s Bethlehem, PA Jan 2019-2023

Babysitter

●Planning and supervising activities for the children

●Cleaning up after children

●Preparing meals, feeding, changing and bathing children

●Putting them down for naps

●Supervising the children at all times and maintaining a safe environment

Follett Products LLC July, 2024- present

Technical service representative

●Answer calls, copy down the customer's name, serial number and problem with the machine

●Transfer the calls to the technicians to different ques based on the type of machine. For example the ice machines, dispensers, refrigerators and freezers, etc.

●If the customer does not know where the serial number is located, I guide them through the process of finding it based on the model number or name of the product.

●If possible try to solve the customers problem without the help of the technician (in some cases) for example if they are just calling to check the warranty status.

CAMPUS & COMMUNITY ENGAGEMENT

Al Ahad Islamic Center, Allentown, PA 2020-2024

Assistant Teacher

●Assist lead teacher in Sunday school youth group activities (crafts, plays, Arabic lessons)

Muslim student association 2023-2024

●Helps organize and plan events/fundraisers

SKILLS

Languages: Spanish(conversational), English, and Urdu

Computer experience: Microsoft, Powerpoint, Excel

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