Customer Service Accounts Receivable
Resume:
Kiara Howard
Riverdale, GA
**********@*****.***
PROFESSIONAL EXPERIENCE
Millennium Lighting, McDonough, GA
Accounts Receivable Specialist
October 2022 – Present
Manage 800+ accounts, ensuring timely processing of checks and keeping accounts current.
Issue an average of 400-1000 invoices per week.
Manual check runs
Credit Analyst/AP and AR
Run AR reports, send monthly statements, and assist with sales and operations presentations.
Approve credit applications, set up new accounts, and maintain detailed account information.
Credit Approval ($1k-50k)
Provide outstanding customer service by resolving account issues and addressing inquiries.
Revere Meat Company, Forest Park, GA
Accounts Payable Clerk
October 2021 – October 2022
Issue an average of 1000+ invoices per week.
Managed vendor accounts to ensure timely payments and maintain accurate records.
Filed and entered invoices into the system and coordinated payments with vendors.
Provided excellent customer service in addressing vendor inquiries and concerns.
American Credit Acceptance, Forest Park, GA
Loan Servicing Specialist
November 2020 – October 2021
Answered inbound and outbound calls to collect payments from past-due, charged-off, and bankrupt accounts.
Worked with customers to negotiate plans for account resolution, including extensions or due date changes.
Acceptance Now, Morrow, GA
Debt Collector/Customer Service
September 2018 – November 2020
Assisted customers in creating repayment plans and provided solutions for debt resolution.
Provided exceptional customer service while handling calls, cash drops, and data entry.
The UPS Store, Morrow, GA
Customer Service Representative
November 2016 – September 2018
Provided top-notch customer service, managed mail, handled Amazon returns, and assisted with packaging.
Maintained store organization to ensure a pleasant customer experience.
JCPenney, Fayetteville, GA
Customer Service Representative
August 2011 – November 2016
Managed opening and closing procedures, cash drawer counting, and large cash handling.
Delivered excellent customer service and ensured the store was well-stocked and organized.
EDUCATION
Empire Beauty School, Morrow, GA
Certification in Cosmetology, August 2015 – June 2016
Mundy's Mill High School, Jonesboro, GA
High School Diploma, 2009 – 2012
SKILLS
Customer Service: 7 years of experience providing excellent service.
Computer Skills: Microsoft Office (Word, Excel, Outlook), Google Docs, QuickBooks, AS400, Microsoft Excel.
Financial & Accounting: Accounts Receivable, Accounts Payable, Bookkeeping, General Ledger Reconciliation, Accounting, Loan Processing, Title Processing.
Additional Skills: Data Entry, Typing, Sales, Cash Handling, Conflict Management, Retail Sales, Store Management, Social Media Management, Marketing, Research, English, Basic Math, Writing Skills, Tutoring.
Other: ATS, Analysis Skills, Banking, Front Desk.
CERTIFICATIONS & LICENSES
Certified Notary Public
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