Front Desk Customer Service

Annieseta Tate ************@*****.*** 857-***-****)

Boston, Ma

SUMMARY

Motivated and results-driven customer service professional with over 10 years of experience providing outstanding

service in dynamic, high-volume environments. Proficient in managing front desk operations, addressing client needs,

and delivering personalized service to enhance customer satisfaction. Demonstrates strong skills in organization,

communication, and team leadership,

Adept at anticipating customer needs, multitasking, and ensuring a welcoming atmosphere to promote

a seamless and positive client experience.

WORK EXPERIENCE

Ginkgo Bioworks

Front Desk Administrative

Seaport MA

Feb 2019 -April 2024

• provided administrative support to Directors, managers, and staff, including answering phones, managing mail,

and maintaining office supplies.

• Coordinated meeting planning and schedules

• Drafted communications and managed data entry tasks.

• Communicated with internal and external teams, serving as onsite representative for visitors and collaborators.

• Prepared correspondence, letters of recommendation, Excel spreadsheets, and presentations.

• Handled financial tasks, including P-Card charge reconciliation, expense reports, and office supply orders.

• Coordinated travel arrangements and identified workflow needs for escalation.

• Participated in training and onboarding of new staff while maintaining confidentiality and professionalism

SeaCoast Medical Associate Newburyport MA

Front Desk Reception Nov 2017 - Feb 2018

• Welcomed patients, visitors, and vendors, providing information on medical services.

• Handled front desk operations, answering multi-line phones and addressing patient inquiries.

• Scheduled appointments, updated patient records, and coordinated with medical staff for smooth operations.

• Processed billing, insurance verifications, and payments with accuracy.

• Managed medical documents and ensured HIPAA compliance for patient confidentiality.

• Worked closely with medical staff to maintain seamless communication and quality care.

Blueprint Medicines

Front Desk Reception

Cambridge MA

Apr 2014- Nov 2016

• Greet client's, vendors and guests, providing a high level of customer service and assistance.

• Respond to inquiries and requests, coordinating maintenance services, deliveries, and package management.

• Manage building access, ensuring security protocols are followed for residents, visitors, and contractors.

• Monitor building surveillance systems and report any security or safety concerns to building management.

• Organize and distribute mail and packages, ensuring timely and accurate delivery to residents.

• Collaborate with building management to enforce building policies and ensure a pleasant working environment

EDUCATION

Brighton High School

High

SKILLS

Type 42 WPM • Data Entry • Management • Conflict Management

• Electronic Medical Record • Scheduling • • Human Resources • Time Management •

Organizational Abilities • Problem-Solving • Communication Skills • Microsoft Office Suite Proficiency • Customer

Service • Attention to Detail • Skills: Office Management • Multitasking • Technical Proficiency in Microsoft Office

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