Administrative Assistant Customer Service

Kellie A. Ruzicka

*** *. ********* *****, **** D, McHenry, IL 60050 815-***-****

PROFILE:

Very experienced administrative assistant with the highest performance standards within a diverse range of administrative functions, which is clearly illustrated by my past successes. I have a wide administrative support and personal computer background, as well as experience in a management role, as a trainer, receptionist, data entry, internet research, customer service, scheduling, sales, and event planning. In addition, I have some experience in accounts payable/receivables, billing, and collections. I am a very structured professional, organized, detail oriented, hard working, and reliable. I have the ability to work equally well in both team-oriented and self-directed environments. My goal is to make an immediate contribution as a very self-motivated employee. PROFESSIONAL EXPERIENCE

08/23 - 07/25 - Woolf Distributing - Commercial Door Division Commercial Product Coordinator

● Put together quotes for doors and frames from customer requests.

● Process orders in the Agility System and order products from vendors as needed. 05/22 - 05/23 Kaplan Paving - Sealcoat Division

Administrative Assistant

● Measure driveways with Google Earth Pro from customer quote requests.

● Input customer information into a database.

● Schedule customers for their sealcoating.

● Bill customers after their sealcoat and perform collections if necessary.

● Maintain Excel spreadsheets and provide weekly reports to management. 12/21 - 03/22 Aston Carter & Huntington Temp Agencies Administrative Assistant - Temp

● Performed on line Quickbooks functions: Created P.O.'s, entered and paid bills, invoiced, check deposits, created packing slips and job numbers, maintained a spreadsheet with employee time from Quickbooks, Fedex and UPS shipping, collections, filing, and answered incoming phone calls.

07/14-05/21 Charles Copley Roofing, Crystal Lake, IL Administrative Assistant

● Maintained estimate requests in an Access Call Center database, and provided maps at the estimator's requests.

● Supported three estimators by typing their proposals and sending the proposals to the customer.

● Made the proper documentation from signed proposals so the work could be done and made sure the proper contractor paperwork was submitted to each town to allow work to be done.

● Maintained multiple spreadsheets as required, provided reports as needed and job costed each completed job.

● Maintained all company emails, answered incoming phone calls, filing, and retail support.

● Some Quickbooks billing and invoicing.

● Helped upgrade and maintain the computers.

05/12-03/16 On Target Range & Tactical Training Center, Crystal Lake, IL Office Manager (Full-time & Part-time)

● Responsible for answering all incoming phone calls.

● Processed memberships and entered all customer information. Processed class sign ups and assembled class information for instructors.

● Created forms and signs.

● Provided sales reports to management and ordered supplies and processed timecards.

● Typed and distributed job descriptions, standard operating procedures, class descriptions, letters, and contracts.

● Assisted in the Retail Shop and on the range.

11/10-05/12 Worked in various temp and volunteer positions

● Dispatched in the Transport Department at NW Medical Hospital and worked in the gift shop. Temped doing parts inventory at one job and in customer service at another.

2

09/06-03/10 Rabine Paving, Schaumburg, IL

Administrative Assistant/Receptionist

● Maintained the shop parts database by inputting work orders, invoicing, and filing.

● Took paving estimates, coordinated with estimators, and maintained an Excel spreadsheet.

● Opened and distributed mail and faxes, handled outgoing mail such as FedEx, UPS, and regular mail.

● Assisted the A/P department.

● Developed a job manual for my position.

● Responsible for answering a multi-line switchboard. 09/01-08/06 Dynamic Family Health Center, Crystal Lake, IL Insurance Coordinator

● Obtained patient benefits, processed explanation of benefits, billing, data entry, and filing.

● Insurance collections (i.e., calling insurance companies and acquiring and submitting the information they needed for payment).

● Excel reporting.

04/00-09/01 XACT Wire EDM Corporation, Cary, IL

Office Manager

● Managed the office of a small machine shop.

● Responsible for answering all incoming phone calls, compiled reports such as charts and graphs, created forms, tracked A/R, invoiced jobs, data entry, ordered supplies, and maintained the files. 08/98-04/00 Invisible Fence, Inc., Crystal Lake, IL Training/Administrative Assistant

● Trained customers and their dogs on the Invisible Fence Brand pet containment system for all of McHenry County and Lake County. Troubleshooting and solving of any training and equipment problems.

● Assisted with filing, answering phones, scheduling services, and data entry. 03/91-01/97 MCI, Chicago, IL

Staff Specialist/Branch Analyst/System Analyst

● Created and maintained monthly spreadsheets, conducted periodic inventories, and analyzed data.

● Downloaded data from the mainframe to develop reports for meetings, data entry, and developed a procedure manual of the revenue system.

● Assisted with budget, compensation, and bonus issues, as well as yearly business forecasts.

● Maintained almost 100 laptops, several printers, and the LAN in three locations. Supported over 80 employees administratively, this included a VP, Director, and Managers as well as fellow staff members.Troubleshooting and fixing software and hardware problems, ordered PC related supplies, trained employees on hardware and software use. EDUCATION

Mesa College, San Diego, California – Word Processing and Intro to Data Processing Morton College, Cicero, Illinois – Intro to Business and Career English SKILLS

Software used: Microsoft Office: Excel, Word, some PowerPoint, Access, Outlook, Internet use/research, some Quickbooks. ADDITIONAL EXPERIENCE

Conducted demonstrations of various pet products at pet shows and in stores, to promote the vendor's products. Trained and showed dogs in several different disciplines for over 25 years, bred my own dogs, taught obedience classes, provided personal training in clients' homes, assisted in setting up and running dog shows, participated in demonstrations, and provided nutritional consulting.

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