Administrative Assistant Data Entry

Michele Bernauer

***************@*****.*** 610-***-**** Ridley Park, PA

SUMMARY

Seasoned Administrative Professional with 21 years of experience, extensive background in administrative tasks, customer service, and office management.

SKILLS

Microsoft Office Suite, PowerPoint, Visio, SharePoint, Outlook, Entering Quotes and Sales in CRM Programs WORK EXPERIENCE

Aerial Signs and Awnings, Inc. Chester Twp., PA

Administrative Assistant (Temp) April 2025 - July 2025

• Answering phones and directing to appropriate project manager

• Compiling and inputting quotes and emailing to appropriate bid site

• Looking at blueprints and measuring height of signs

• Making calls to obtain permits: building, construction and zoning

• Filing quotes with documents

• Calling different states to obtain information for what needs to be done to obtain the business EQT/Exeter Radnor, PA

Receptionist/Service Coordinator (Contractor) Nov 2024 – Jan 2025

• Receiving/Opening incoming mail – distribute to appropriate departments, which included scanning to offsite managers

• Making sure refrigerators are stocked with drinks and set up of snack baskets for employees

• Preparing all conference rooms daily

• Create spreadsheet for pantry stock items

• Assist/train other staff on how to scan documents from their desk scanner/as well as how to set up a Zoom video call Newtown Township Newtown Square, PA

Administrative Assistant Dec 2021 - Aug 2024

• Processed and maintained accurate records by reviewing, inputting, and updating incident reports and alarm accounts information within the CODY system.

• Supported law enforcement and legal processes by handling sensitive information requests from CYS and DA's office, conducting background checks, and maintaining proper documentation and filing systems. Columbia Research Laboratories Woodlyn, PA

Inside Sales/Administrative Assistant Feb 2020 - Sep 2021

• Managed customer inquiries and correspondence through phone and email, ensuring timely and accurate responses.

• Developed and dispatched detailed quotes to clients, and processed work orders, enhancing operational efficiency.

• Answering incoming calls, taking information for quotes and products customers specify.

• Manage calendars to set up meetings.

• Created contracts, shipments and purchase orders.

• Trained other employee on how to create policy and procedure book with screen shots and how to create shipping labels.

• Conducted research on potential clients and maintained meticulous records, including government database entries and file system organization.

Consult YHN Chadds Ford, PA

Customer Management Specialist Sep 2018 - Feb 2020

• Maintained strict adherence to HIPAA guidelines, ensuring patient privacy and secure handling of sensitive information.

• Answer incoming calls from Audiologist placing hearing aid orders.

• Supported sales and employee development by managing expense reports, coordinating training materials, and maintaining accurate records in CRM systems.

• Receiving incoming calls from Audiologist placing hearing aid order, as well as making outgoing calls to Audiologist to ensure their needs are met.

The Arthur Jackson Company Upper Darby, PA

Administrative Assistant (Contractor) Jun 2018 – Sep 2018

• Handling of front desk and phones.

• Worked along with President and Vice President to establish a digital filing system, new phone system and new chairs.

• Set up meetings on calendars.

• Created weekly reports after receiving the documentation from field managers.

• Worked with HR to help set up new ways to have things work more effectively and efficiently Reimbursement Technologies Conshohocken, PA

Executive Administrative Assistant (Contractor) Jul 2017 - Nov 2017

• Support the President of the Department with creating PowerPoint Presentations, filing and other needs.

• Organizing packing up the President’s office in preparation of retirement.

• Verified check reconciliation.

• Expense reconciliation.

• Managing the Presidents calendar.

AmeriHealth Caritas Philadelphia, PA

Executive Administrative Assistant Mar 2002 - Mar 2017

• Coordinated travel and calendar scheduling for senior leadership across various locations.

• Compiled risk reports for Board and Information Risk Committee while monitoring departmental budgets against actual expenditures.

• Trained other Executive/Administrative Assistant on the expense submission as well as travel via Concur

• Trained others on PowerPoint, Visio and how to do calendar management.

• Setting up conference rooms, ordering in lunches and dinners for appropriate meeting.

• Setting up meetings with vendors.

• Scheduling of conference rooms, travel, hotel and rental car.

• Streamlined executive communications and improved administrative processes, including the creation of presentations and organizational documentation.

Statutory Administrative Assistant II Mar 2002 - Mar 2017

• Facilitated clerical support to executive staff, including data entry, records management, and invoicing processes.

• Managed the state reports database, ensuring adherence to reporting schedules and quality standards.

• Contributed to the organization of seminars and training events, enhancing professional development.

• Streamlined administrative processes for Internal Audit, including confidential document handling and website maintenance.

EDUCATION

Interboro High School Diploma Prospect Park, PA

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