Human Resources Customer Service
Resume:
Nicole R. Williams
Contact
Stone Mountain, Georgia 30038
Cell phone 678-***-****
***************@*****.***
Objective
My primary objective is to be an asset in the specific role that I am applying for. I will support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Education
02/2013-11/2018, Wayland Baptist University, San Antonio, Texas,
Master’s degree, Human Resources Management
11/2004-06/2011, Wayland Baptist University, San Antonio, Texas,
Bachelor’s degree, Human Services, minor in Criminal Justice
01/1992-07/1993,
Alaska Junior College, Anchorage, Alaska
Associate of Applied
Science Degree, Paralegal certificate
Key Skills
Experience in data analytics with great attention to detail and confidentiality
Seven years of progressively responsible experience in investigating performance management, compliance, and employee hiring and termination.
Strong communication skills with an aptitude for problem-solving
6 months of general human resources experience
Human Resource Certificates
Talent Acquisition 8/21/2024
Learning and Development
9/7/2024
Compensation and Benefits 9/28/2024
Employee Relations 10/19/2024
Experience
2/04/2023 – 5/13/2025, Policy Operations Specialist, We Insure, Corporate Headquarters.
Complete insurance policy tasks at a high rate of tasks per hour in accordance with quality and standards of operations. Follow procedures at a rate of 88-90% quality. Rewardingly retain over 400 property and auto policies monthly to avoid carrier cancellation or carrier non-renewal. Elected to be a part of the AI Bot Testing group for policy management systems.
11/2021- 02/04/2023, Customer Care Services, Team Focus Insurance Group, Corporate Headquarters, proficiently manage 55-68 incoming calls per day and increase standards of customer service levels for the customer service department. Promoted to Processing Specialist.
01/2019-7/2019 Project Coordinator, Office Team Robert Half Exceed standards of business development, project initiation, project planning, project execution, project performance and monitoring and project close. HR Assistant Schedule and in-process eligible candidates from the interview process through the hiring process. Successfully source over 1,000 vendors nationwide in least populated areas.
10/2015-09/2017, UI Specialist I, Texas Workforce Commission, San Antonio, TX, 78283. Perform over 20 employee performance evaluations weekly to maintain the highest quality standards in accordance with the Department of Labor. Successfully implement new procedures and incentives in a pilot program that was set up to improve efficiency and streamline operations.
12/2009-09/2017, Claims Examiner I- III, Texas Workforce Commission, San Antonio, TX, 78283. Working in legal areas of in-state and out-of-state laws in employment and unemployment, military wages and military unemployment, worker’s compensation, social security, disability and human resources investigations, to determine unemployment insurance eligibility, and the ability and availability to work. Efficiently create and amend over 168 cases per week. Close cases with 99.76% timeliness and receive a high-quality rating.
Internship
06/2014-07/2014, Paralegal Intern, Fischer & Reeves, Attys at Law. Increase business clientele by 10% and accurately process Family Law and Criminal Law court documents, exhibits and discovery. Type out routine correspondence, memos, and other office documents with attention to detail. Schedule and update the court calendar and client appointments.
Management Experience
2000-2005, Business Owner, 5 years, Auntie Nicole’s Playhouse, Anchorage, Alaska
Plan the children's day with educational activities and imaginative playtime. Develop and implement a nutritional food program and prepare meals according to USDA guidelines. Supervise and operate homework club, fieldtrips, and started a rideshare to work program for the parents.
2002-2003 Site Director, Municipality of Anchorage Recreation, Anchorage, Alaska
Plan and supervise and work with staff members at afterschool events, fieldtrips, and homework club. Perform counseling and provide safe transportation for at risk youth.
1995-1996 Asst Site Director, Boys’ & Girls’ Club,
Anchorage, Alaska
Plan and supervise and work with staff members at afterschool events, fieldtrips, and homework club. Perform counseling and provide safe transportation for at risk youth.
Contact this candidate