Data Entry Customer Service

Tatiana Ambruster

**********@*******.*** 786-***-**** Homestead, Fl

SUMMARY

Seasoned Supervisor with of experience leading teams and optimizing operations in fast-paced environments. Skilled in staff training, performance management, and problem-solving to ensure productivity and customer satisfaction. Adept at enforcing company policies, managing inventory, and streamlining workflows. A strong communicator and team leader committed to fostering a positive workplace and achieving business goals

SKILLS

Bilingual

Data Entry

Database Management & Maintenance

Time Management

Organizational skills

Detailed Oriented

Customer Service

Administrative skills

Conflict resolution

UKG Timecards

UC Portal

ETO – Efforts to Outcome

Flexibility

Accountability

Interpersonal Skills

Punctual

Leadership

MS Office Suite

Scheduling

WORK EXPERIENCE

SHIFT SUPERIVSOR

Southwest Key Programs Houston, TX Jan 2024 – Mar 2025

• Supervise, train, and support team members during shifts.

• Assign tasks and ensure all duties are completed efficiently.

• Foster a positive and productive work environment.

• Operational Oversight: Monitor workflow and address operational challenges.

• Ensure compliance with company policies, procedures, and safety standards.

• Assist in opening and closing duties as needed.

• Address customer concerns and ensure a high level of service.

• Resolve conflicts and escalate issues when necessary.

• Inventory & Supplies: Monitor stock levels and report shortages.

• Ensure proper handling and storage of supplies and equipment.

• Reporting & Communication:

• Provide shift reports to management

• Communicate important updates and issues to staff and leadership

LEAD

Slscorp New York, NY Oct 2022 – Jun 2023

• Directed intake processes to ensure precise data entry and record maintenance, leading to enhanced data integrity.

• Managed guest travel and transportation schedules, establishing detailed logs for improved traceability and coordination.

• Reviewed and verified data for accuracy, ensuring compliance with organizational policies and standards.

LEAD COVID TECHNICIAN

Docgo International Aug 2021 – Oct 2022

• Managed logistics and data entry for COVID-19 testing events, delivering accurate and timely reporting of results.

• Maintained screening documentation and updated health records in designated systems with a high level of precision.

• Conducted non-contact infrared screenings for both visitors and employees, ensuring consistent tracking of health data

SUPERVISOR

Comprehensive Health Services Long Beach, CA Apr 2021 – Jul 2021

• Managed logistics and data entry for COVID-19 testing events, delivering accurate and timely reporting of results.

• Maintained screening documentation and updated health records in designated systems with a high level of precision.

• Conducted non-contact infrared screenings for both visitors and employees, ensuring consistent tracking of health data.

Registered Behavior Therapist

My Kid Therapy Center Miami, FL Sep 2020 – Mar 2021

• Documented client progress and maintained accurate entry of data into behavioral health systems.

• Collaborated with team members to assess behavioral issues and contributed to the development of personalized treatment plans.

• Managed client records, ensuring proper reporting and continuity of care.

YOUTH CARE WORKER

Comprehensive Health Services Miami, FL Jan 2019 – Jan 2021

• Maintained accurate and confidential records for unaccompanied minors in adherence to legal standards.

• Coordinated transportation schedules and appointments, ensuring precise and timely documentation.

• Assisted in organizing and safeguarding legal and medical documents for efficient storage and access.

EDUCATION

Associate degree, Medical Assistant

Everest Institute June 2010

Associate degree, Business Administration

EPI August 1999

CERTIFICATIONS

Adult and Pediatric First Aid/CPR/AED

American Red Cross Expires Jan 2026

Non-violent Crisis Prevention Intervention Certification

CPI Crisis Prevention Institute Expires Jan 2026

FEMA

Inspector Expires Oct 2025

REFERENCES

Available upon request

Contact this candidate