Management Professional
Resume:
Accomplishments
Work history
Director of Event Management
Atlanta Utility Works, Atlanta, GA April 2023 - May 2024 Skills
Used Microsoft Excel to develop inventory tracking spreadsheets. Resolved product issue through consumer testing.
Supervised team of 100+ staff members.
Managed venue, labor and technical efforts of internal and external partners to successfully execute over 100 events per year.
Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners. Built and implemented cost reduction strategies and industry best practices, reduced event expenses and streamlined planning and delivery. Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact. Deployed solid digital marketing expertise and enlisted event technology experts to create innovative events and programs.
Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown. Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 50+ team members and volunteers.
Coordinated transportation and parking arrangements for guests and vendors.
Implemented protocols and procedures to effectively manage planning process.
Monitored and controlled event expenditures to meet budgets. Implemented contingency plans to address last-minute changes or unforeseen events.
Developed detailed event reports, documenting all aspects of each event. Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Trained and supervised event staff to complete tasks on time. Developed creative themes for events and created related activities to engage attendees.
Managed administrative logistics of events planning, event booking, and event promotions.
Developed and distributed event surveys to gather feedback and assess event success.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Atlanta, USA 30313
********@*****.***
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Experienced Assistant Restaurant
Manager with over 20 years in the
food and beverage industry.
Demonstrated success in cultivating a
positive work environment,
improving employee retention, and
providing outstanding dining
experiences. Proficient in customer
service, conflict resolution, and
dedicated to achieving operational
excellence to surpass customer
expectations. Passionate leader with a
focus on promoting teamwork and
achieving success in the hospitality
sector.
Social media strategy
Brand awareness
Event marketing
Vendor negotiation
Creative direction
Registration management
Vendor management
Staff training
Inspect facilities
Committee organization
Project management
Charron
Boyce
Special Events/After Dark Events Manager/Assistant Manager
Best End Brewing Co., Atlanta, GA October 2021 - March 2023 Restaurant General Manager
Wild Wings Restaurant (Dunwoody), Dunwoody, GA March 2018 - May 2021 Produced concept plans for high-profile corporate meetings and events. Analyzed event costs to identify areas of improvement and cost savings. Utilized social media to promote events and increase attendance. Oversaw event registration process by collecting and tracking attendee information.
Directed operations of a company. Directed operations of a private sector organization. Directed pricing and sales activities. Reviewed sales reports and financial statements. Measured productivity and cost efficiency. Cooperated on all levels to develop effective internal procedures. Maintained smooth daily operations. Managed staff schedules and work assignments. Conducted staff performance evaluations. Planned the use of materials and goods. Engaged in staff recruitment, interviewing, hiring, training, evaluation. Spearheaded and collaborated on sales promotions. Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances. Carefully interviewed, selected, trained, and supervised staff. Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Delivered in-depth training to workers in food preparation and customer- facing roles to promote strong team performance.
Purchased adequate quantities of food, beverages, equipment, and supplies. Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials. Maintained facility and grounds to present positive image. Set clear expectations and created positive working environment for employees.
Built and leveraged community relationships to drive business and maximize catering programs.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Correctly calculated inventory and ordered appropriate supplies. Reconciled cash and credit card transactions to maintain accurate records. Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Tracked daily sales transactions and invoices for accurate and updated Client relations
Event calendar management
Professional demeanor
Service oriented
Risk management
Attention to detail
Quality assurance
Crisis management
Teamwork
Vendor and contract negotiations
Logistics management
Business growth
Strategic planning
Restaurant Manager
Darden Restaurants, Olive Garden August 1999 - November 2017 financial reporting.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Assisted in development and implementation of new menus to offer variety and options to customers.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Correctly calculated inventory and ordered appropriate supplies. Reconciled cash and credit card transactions to maintain accurate records. Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Assisted in development and implementation of new menus to offer variety and options to customers.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards. Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty. Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Oversaw food preparation and monitored safety protocols. Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Managed staff schedules and maintained adequate coverage for all shifts. Education
Certifications
Associate of Applied Science in Computer And
Information Systems
Erie Community College, Williamsville, NY
CMP - Certified Meeting Planner
CSEP - Certified Special Event Professional
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