Mechanical Engineer Engineering

Gaurav Kumar

***********@*****.*** 620-***-**** Dhanbad, Jharkhand

PROFESSIONAL SUMMARY

Results-driven mechanical engineer with a diploma in Mechanical Engineering and proven expe- rience in production and service engineering. Demonstrated capability in troubleshooting, maintenance scheduling, and managing repair parts. Committed to delivering timely service and achieving operational excellence in a fast-paced environment.

WORK EXPERIENCE

DRB Brijmohan & Sons (Ashok Leyland Dealer) February 2022 – Present Supervisor Bhopal, Madhya Pradesh

• Overseeing service-related calls to ensure timely responses and resolutions.

• Coordinating maintenance schedules and effectively managing breakdown calls, resulting in a 30% reduction in downtime.

• Conducting troubleshooting for hydraulic and electrical systems, improving service efficiency by 25%.

• Preparing and submitting technical warranty reports, streamlining claim processes.

• Managing the inventory of repair parts to optimize service operations Marksmen Construction Equipments March 2022 – February 2024 Service Engineer

• Provided after-sales service support, achieving a customer satisfaction rate of over 90%.

• Enhanced operational performance by implementing a systematic approach to service calls and mainte- nance schedules

Mahindra CIE July 2021 – February 2022

Trainee Engineer

• Worked within the production department, gaining hands-on experience in manufacturing processes and quality control.

EDUCATION

JAC • 2015-2016

10th Grade

SBTE JAC • 2018-2021

Diploma in Mechanical Engineering

SKILLS

Technical:

Hydraulic Systems Electrical Systems Troubleshooting Maintenance Scheduling Technical Reporting Software:

MS Excel PowerPoint Data Entry AI Tools

General:

Communication Problem Solving Time Management Customer Service

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