Medical Billing Customer Service

Customer service oriented professional with strong skills; facilitates efficient workflows and communicates effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.

● Completed certificates include Medicare Fraud and Abuse Prevention, Detection, and Reporting, CMS Form 1500 Uniform Billing (UB)- 04, and World

● Skilled in Microsoft Word and Excel while typing 60 words per minute.

● Fluent in American Sign Language.

KEY QUALIFICATIONS

Medical Billing & Coding ICD-9-CM, HCPCS, CPT ICD- 10- CM Medical Terminology Practice Structure Leadership & Management Interpersonal Professional Communication Business Office Operations Medical Office Procedures HIPAA Compliance Anatomy & Physiology TRICARE Human Resource Management Organizational Improvements Electronic Medical Records EMR/EHR Practice Management Software Greenway PrimeSuite Healthcare Computer Information Systems Medical Practice Management Systems Accounting, Payroll, and Banking Systems Healthcare Law Insurance Billing Procedures Healthcare Claim Cycle Insurance Verification Maintaining Prescription Line Appointment Scheduling Charting Filing Process Co-Payments

MEDICAL EDUCATION

Ultimate Medical Academy – Tampa, FL

Healthcare Management Associate of Science Degree, 2016 Medical Billing and Coding Associate of Science Degree, 2015 Medical Billing and Coding Diploma (GPA- 4.0), 2014 Completed an intensive, accredited training program which included:

Analyzing and coding surgical procedures and diagnosis using ICD-9-CM & CPT codes.

Collaborating across collections/billing departments to ensure billing-related issues are resolved.

Assisting in the maintenance of medical charts and/or electronic medical records (EMR) systems.

Verifying insurance and eligibility, and submitting claims to various insurance companies electronically. Guilford Technical Community College 1991 – 1992

Graduate of the Adult General Education Program

MEDICAL WORK HISTORY

All American Self Storage- High Point, NC 11/2017 - 3/2020 First Homecare of North Carolina – High Point, NC 1/0210 – 12/2012 Westwood Health and Rehabilitation – Archdale, NC 4/2011 – 8/2011 Graybrier Nursing and Rehabilitation – Archdale, NC 2/2006 – 8/2010 Elder Care – High Point, NC 10/2005 – 2/2006

Superb Nursing – High Point, NC 8/2005 – 10/2005

Certified Nursing Assistant

Assisted a diverse range of clients with activities for daily living in a home setting.

Provided assistance to geriatric population in a nursing and rehabilitation setting.

Ran errands, performed light house work and handled meal preparation.

Administered and monitored medicine while maintaining all paperwork.

Trained to accurately measure and record vital signs. PROFESSIONAL EXPERIENCE

Mommalene’s Women Empowering Women – Jamestown, NC 5/2013 – Present Executive Secretary

Perform an array of clerical duties in support of company operations, including: Data entry, paperwork and organizing workshops, meetings, and seminars.

Oversee event planning, food distribution and fundraisers.

Provide leadership training, schedule appointments and ensure transportation.

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