Customer Service Inside Sales

LaKeava Love

***************@*******.***

SUMMARY

Sales professional with over 19 years of experience in exceeding sales targets and building strong client relationships. Skilled in identifying client needs and providing tailored solutions to meet their objectives. I possess a strong work ethic and can effectively manage multiple projects. I am also highly adaptable and able to handle high-pressure situations. SKILLS / COMPETENCIES

Project Management Salesforce Associate Team Collaboration Business Communication Certified Inside Sales Rep Networking Basics Microsoft office suite Customer Service Level III BDR Certification PROFESSIONAL EXPERIENCE

Televerde Foundation: Phoenix, AZ Apr. 2023 - Present Career PATHS Participant/ Program Aide

Networking and IT training, sales, and customer service training. Worked in a team environment and completed various sales and customer service platforms. Piloted all curriculum, Provided support to workforce supervisors, and mentored participants through career tracks. Optima Financial: Phoenix, AZ Dec. 2009 - Jan. 2016 Senior Loan Officer

Met with loan applicants to understand their financial needs, goals, and credit history. Reviewed loan applications and evaluated the applicant’s financial status, creditworthiness, and collateral. Collaborated with underwriters, appraisers, and escrow officers to ensure timely, accurate, and complete loan processing. Trained and managed a team of 10 Jr. Loan Officers who became some of the top L.O.s in the company. Created a script that broke the company record of most applications processed for closing in a week (15). Strategic Financial: Phoenix, AZ Sept. 2005 - Dec. 2009 Loan Officer

Met with loan applicants to understand their financial needs, goals, and credit history. Reviewed loan applications and evaluated the applicant’s financial status, creditworthiness, and collateral. Determined the appropriate loan products and terms for each applicant. EDUCATION AND CERTIFICATIONS

Anthem Collage: Phoenix, AZ Jan. 2009- Nov. 2009

Medical Assistant Diploma

Business Communications Apr. 2023- June 2023

Business Fundamentals

Arizona State University

Sales, Customer Service and

Marketing Certificate June. 2023

LinkedIn Learning

Level III Certified Business Development Representative Sept. 2023 Factor 8 Sales Training

Project Manager Certification Jan. 2024

Velsoft

Emblaze Jan. 2024

Certified Inside Sales Professional

Salesforce Associate Certification Feb. 2024

Certified in Salesforce

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