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Analyst Iii Administrative Assistant

Location:
Ypsilanti, MI
Salary:
20
Posted:
July 29, 2025

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Resume:

**** ******* ** *** *** Ypsilanti, MI *****• Phone 734-***-****

********@*****.***

Objective: To acquire a position that will allow me to utilize my skills and strengths in a customer focused environment where there is room for growth and advancement.

Skill and Strengths

Superior Customer Skills

Technology Savvy

Interpersonal Communication Skills

Generates New Methods to Promote Productivity

Strong Leadership

Decision Making abilities

Ability to Acquire New Task Effectively

Team Player

Professional Experiences

Walgreens Specialty pharmacy

Sep 2022 - Present

• Processed customer orders efficiently to ensure timely delivery and accuracy of fulfillment.

• Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.

• Handled customer inquiries with professionalism, providing clear and accurate information.

• Supported team collaboration by facilitating open communication and promoting a positive work environment.

Comcast Cable, Plymouth MI 05/2016-12/2022

Quota Analyst III

. Working remotely from home

. Monitor different cities and states on the east coast region for what services are in demand.

. Adjust the amount of quota that will be allowed daily in a specific area

Comcast Cable, Plymouth, MI 07/2003-12/2016

Field Traffic Controller (FTC)

Assisted 35-50 Field Personnel with current work orders on a daily basis

Communicated ongoing issues to key personnel

Utilized a workforce management tool to effectively assign and reassign work orders

Inter First Mortgage, Ann Arbor, MI 07/2002-11/2003

Administrative Assistant

Assisted Underwriters in obtaining time sensitive documents

Responsible for tracking and delivering loan packages

Answered phones to assist clients with inquiries

University of Michigan, Ann Arbor, MI 11/1999-07/2002

Out Patient Clerk III

Conducted patient scheduling on an advanced software

Registered patients for appointment and medical procedures

Filed medical records in accordance with Federal and State Laws

Handled billing inquires for patients

Education

Eastern Michigan University, Ypsilanti, MI 08/1996-06/1999

Associate of Science in Telecommunications

Licenses and Certificates

Licensed Hi-Lo Driver- State of Michigan

Certificates of Completion

Microsoft Office

References Furnished at Your Requests



Contact this candidate