**** ******* ** *** *** Ypsilanti, MI *****• Phone 734-***-****
********@*****.***
Objective: To acquire a position that will allow me to utilize my skills and strengths in a customer focused environment where there is room for growth and advancement.
Skill and Strengths
Superior Customer Skills
Technology Savvy
Interpersonal Communication Skills
Generates New Methods to Promote Productivity
Strong Leadership
Decision Making abilities
Ability to Acquire New Task Effectively
Team Player
Professional Experiences
Walgreens Specialty pharmacy
Sep 2022 - Present
• Processed customer orders efficiently to ensure timely delivery and accuracy of fulfillment.
• Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
• Handled customer inquiries with professionalism, providing clear and accurate information.
• Supported team collaboration by facilitating open communication and promoting a positive work environment.
Comcast Cable, Plymouth MI 05/2016-12/2022
Quota Analyst III
. Working remotely from home
. Monitor different cities and states on the east coast region for what services are in demand.
. Adjust the amount of quota that will be allowed daily in a specific area
Comcast Cable, Plymouth, MI 07/2003-12/2016
Field Traffic Controller (FTC)
Assisted 35-50 Field Personnel with current work orders on a daily basis
Communicated ongoing issues to key personnel
Utilized a workforce management tool to effectively assign and reassign work orders
Inter First Mortgage, Ann Arbor, MI 07/2002-11/2003
Administrative Assistant
Assisted Underwriters in obtaining time sensitive documents
Responsible for tracking and delivering loan packages
Answered phones to assist clients with inquiries
University of Michigan, Ann Arbor, MI 11/1999-07/2002
Out Patient Clerk III
Conducted patient scheduling on an advanced software
Registered patients for appointment and medical procedures
Filed medical records in accordance with Federal and State Laws
Handled billing inquires for patients
Education
Eastern Michigan University, Ypsilanti, MI 08/1996-06/1999
Associate of Science in Telecommunications
Licenses and Certificates
Licensed Hi-Lo Driver- State of Michigan
Certificates of Completion
Microsoft Office
References Furnished at Your Requests