Project Coordinator, Events Management Coordinator, Project Coordinato

DHARSHINA VENKATESAN

Tempe, AZ 908-***-**** *********************@*****.*** LinkedIn

SUMMARY

• Motivated and detail-oriented professional with 2+ years of industry experience overseeing software project lifecycles, task tracking, aligning stakeholders, and project coordination.

• Managed cross functional teams by facilitating software requests, tracking usage, and working with vendors to stay compliant with contracts.

• Skilled in utilizing Google Suite, and Microsoft Suite to streamline workflows, coordinate tasks, and maintain organized records.

• Experienced in project coordination, software reporting, and issue resolution across departments to optimize asset performance.

• Lean Six Sigma White Belt certified with a solid foundation in process improvement and quality management principles enhancing team productivity.

EDUCATION

Illinois Institute of Technology, Chicago, Illinois, United States Aug 2022 - May 2024 Master of Computer Science

ACHIEVEMENTS : Awarded with a Graduate Pathway Scholarship of $10,000 for outstanding academic performance. CERTIFICATIONS & BADGES

• Product Management Basics Certification

• Lean Six Sigma White Belt Certified

• Project Management Virtual Internship Badge

TECHNICAL SKILLS

• Project Management Skills : Strategic Planning, Risk Mitigation, Budgeting, Scheduling, Stakeholder Engagement, Resource Allocation

• Customer-Centric Skills : Customer journey mapping, Engagement Management, Issue Resolution, Onboarding Strategies

• Database & Datawarehouse : Snowflake, MySQL, Oracle, Azure SQL

• Agile Methodologies : Scrum, Sprint Planning, Backlog Refinement, Burndown Metrics, Velocity Tracking

• Software Methodologies : SDLC – Waterfall, Agile, Scrum

• Tools & Platforms : JIRA, Confluence, Slack, GitHub

• Soft Skills : Leadership, Communication, Conflict Resolution, Decision-Making, Team Collaboration EXPERIENCE

Project Coordinator Intern Local Grown Salads, Remote, United States Jan 2025 - Apr 2025

• Assisted with software acquisition planning by coordinating with vendors, maintaining accurate license inventories, and supporting compliance tracking to ensure alignment with organizational policies and budget constraints.

• Coordinated with project managers to gather and validate the data to ensure the data accuracy and efficient resource allocation by regularly monitoring the PostgreSQL database.

• Supported senior project managers and executive leadership by providing timely stakeholder updates, maintaining detailed status reports, and preparing comprehensive project schedules that improved execution efficiency.

• Improved transparency of project and Scrum artifacts using JIRA and Confluence, leading to a 10% reduction in development rework and fostering stronger cross-team collaboration.

Customer Success Analyst Levata, Chicago, United States Sep 2024 - Jan 2025

• Integrated the Customer Success operating model for seamless onboarding of customers, transitions and swift adoption of products and services with respect to the customer requirements that were needed for customized deployment.

• Employed data analytical tools such as Google Analytics, Excel, and Tableau to measure customer health metrics, ascertain the risk of churn, and gain insights into the data that align with market opportunity and operational efficiency. Utilized Google Sheets for effective data tracking.

• Established cross-departmental feedback and communication mechanisms to coordinate progress and support the strategic execution of the organization’s e-commerce technology roadmap.

• Utilized NetSuite CRM to efficiently update and maintain accurate customer information. Collaborated closely with the sales team by sharing real-time insights and updates to support lead tracking, streamline follow-ups, and enhance overall customer engagement. Events Management Coordinator - ISA Illinois Institute of Technology, Chicago, United States Oct 2023 - Nov 2023

• Defined project scope and supported the creation of project statements, working with the Core Team to plan and break down the tasks into a clear Work Breakdown Structure (WBS).

• Used Microsoft Project to manage schedules, allocate task durations, and build Gantt charts to visualize progress and keep everything on track.

• Managed weekly coordination across student teams and external vendors, ensuring key milestones and deliverables were achieved on time ensuring a consistent boost of 30+ student participants per event.

• Participated in evaluating event proposals and aligning third-party contributions with project scope, enhancing communication and project execution throughout the event lifecycle.

Project Coordinator Accenture, Chennai, India Jan 2021 - Jul 2022

• Responded to technical assistance requests via calls and chat ensuring timely resolution and clear communication on software asset issues.

• Researched and addressed user queries using internal resources, advised on appropriate actions, and documented resolutions for future reference.

• Tracked and escalated critical issues, followed IT governance procedures, and ensured end-to-end resolution through consistent customer follow-up. Analyzed, identified, and documented defects utilizing JIRA for Agile project management and performed thorough regression testing to ensure sustained software performance through effective scheduling.

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