Customer Service Project Management

Rose K. Letwinski

***** ******* *****, **********, ** 48033 586-***-**** ********@*****.***

Top performing professional with experience directing and supporting high end OEM’s projects. Expert superintendent with demonstrated talent in budget administration and commitment to quality, site safety and customer satisfaction.

Excellent critical thinking skills and inspectable attention to detail. Core Qualifications

Global Program Management Lean Process Solutions Strategic Vision Product Development/Lifecycle Sales Core Strengths Business Negotiation Poses Strong People Skills Project Management Cost Analyst Strategic Planning, Implementation Brand Management Operations Container Management Inventory Management QS9000/TS16949,5S,8D Write SOP’s Capital Equipment Leasing Negotiating Contracts Education / Certification

University of Phoenix

Project Management 10/2014 - 11/2015

Dale Carnegie Class 04/2012 - 07/2012

QS-9000/TS16949,5S,8D 09/2000 - 12/2000

Employment

Madski LLC. 6/2024

Present

Southfield, MI

Freelance Program Management/Customer Service (Self-employed)

• Write SOP’s

• Write contracts

• Work with Companies to setup their Missions, Job descriptions, by-laws etc.

• Work with groups within the company to get a better understanding of every role within their company to set up the job descriptions. Ekk Eagle America

2/2024

4/2024

Farmington, MI

Customer Service/Logistics Manage

• Wrote SOP’s for Logistic, Customer Service, Invoices, Purchasing and etc. Rose K. Letwinski

• Supervised and Trained Customer Service and Logistics on procedures.

• Worked with COO, Vice President on pricing

• Set up Job Descriptions for CSR and Logistic personal

• Approved all Purchase Orders and Invoices

Century Flexible Packaging

Troy, Mi

Office Manager/Inside Sales

• Validate cost of all Purchase Order.

• Quoting

• Inside Sales

• Tracking orders

• Trouble shooting all issues.

FIAT CHYSLER AUTOMOTIVE

Auburn Hills, MI

Senior Capacity Cost Specialist/Purchasing & Supplier Quality

• Validate cost of additional volume for carryover programs and new launches.

• Validate cost of Tooling/Capital Equipment/Fix Burden/Banks.

• Work with cross functional group throughout Company along with Supplier to validate all cost for programs.

• Negotiate banking cost for all Engineer Changes.

• Achieving over 20 Mil in cost reduction yearly.

• Quote tooling, Die Cast, Stamping, injection Molding, Blow Molding, etc.

• Consolidate and process ODA’s & TEA’s for tooling and capital.

• Research SAP, EBOM, TPO and CN’s information.

• Develop complex spreadsheets to assist Buyers in analyzing RFQ’s and initiating cost negotiations. 9/2021

12/2023

10/2013

03/2020

•

03/2010-

10/2013

Fairmont Sign Co.

Detroit, MI

Program Manager/Key Account Manager

• Coordinated projects,

• Interact with manufacturing plants, subcontractors, and cross functional teams to provide customer satisfaction through timely completion of customers signing project.

1//2008-

01/2010

Rose K. Letwinski

• Correspond with Customers, Landlords, subcontractors, local government permitting departments, various cities, townships, counties, attorneys, and property management firms.

• Prepare subcontractor bids and follow up.

Point Dedicated

Troy, MI

Operations Service Center Manager

• Supervise daily activities to ensure customer satisfaction.

• Manage New Launch.

• Lead Logistics team and set P&L objectives.

• Coordinate all lanes for all freight.

• Troubleshoot all supplier issues, over 250 suppliers.

• Perform dock audits, review all contracts.

• Ensure adequate staffing, training, development of team members.

• Improve and enhance performance and relationships with logistic and suppliers.

• Invoicing/Billing/Quoting and Budget forecasting. 10/2007-

1/2008

CHEP Global Automotive

Troy, MI

Key Account/Program Manager/Customer Service Manager/Operational Container Manager

• Responsible for returnable container process and IT support systems.

• Supervise CSR’s, Warehouse Operations, and up sale on existing customers.

• Work closely with all Sales Managers to ensure a successful launch.

• Wrote Operation procedures for New Business and Warehouse functions.

• Assist customers and suppliers with issues.

• Lead teams to support all new model programs, mid cycle actions, capacity increases and system fill.

• Supervise daily activities to ensure customer satisfaction.

• Manage New Launch.

• Lead Logistics team and set P&L objectives.

• Coordinate all lanes for all freight.

10/2000-

10/2006

Alpha Bolt

Madison Height, MI

Key Account Manager Key Account Manager

01/2000-

10/2000

Rose K. Letwinski

o Manage Ford, GM and Chrysler accounts. With over 1050 different parts and over 35 Tier I &II account with over 400 different parts. Manage shipping and receiving departments. Communicate with customers, daily and weekly. Check Customer Systems for shortages and manage days on hand. Enter all Tiers I & II accounts material requirements on a weekly basis. Update customers with any issues that may arise during production of their parts. Prepare lineup for shipments daily. Run reports from JDE/Systems for releases. Monitor accounts for cleanup on accounting systems. Monitor inventory control/ stock balances. Sell new opportunities. Work with Finance on RFQ’s.Manage Ford, GM and Chrysler accounts. With over 1050 different parts and over 35 Tier I &II account with over 400 different parts. Manage shipping and receiving departments. Communicate with customers, daily and weekly. Check Customer Systems for shortages and manage days on hand. Enter all Tiers I & II accounts material requirements on a weekly basis. Update customers with any issues that may arise during production of their parts. Prepare lineup for shipments daily. Run reports from JDE/Systems for releases. Monitor accounts for cleanup on accounting systems. Monitor inventory control/ stock balances. Sell new opportunities. Work with Finance on RFQ’s.

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3/1989

4/1999

Blue Water Plastics INC

Marysville, MI

Cost Analyst/Product Development Engineer/Sale Engineer Cost Analyst/Product Development Engineer/Sale Engineer

• Quote Tooling for Plastics, Blow Molding, Casting, Stamping.

• Generate RFQ for Tier II components.

o Generated engineering quotes of OEM’s Tier I &II automotive manufacturing. Organized and reviewed blueprints. Work with highly confidential reports between suppliers. Responsible for date acquisitions and quotation process. Supervise and train new interns. Make sure all components meet OEM, Tier I & II MRP requirements. Contact new vendors for tooling etc. Setup Manufacturing Timelines, Quality checks on all new programs. Setup PPAP

Rose K. Letwinski

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