Project Manager Technical Support

CHRIS PEOPLES

**** **** **** **, ******, TX *****

Phone: 469-***-****

Email: ********@*****.***

PROFESSIONAL SUMMARY

Experienced Audio/Video Technician and Project Manager with over 24 years of hands-on experience in the A/V and home automation industry. Proven expertise in Control4, Savant, MX Control, and Total Control systems. Strong background in installation, system integration, programming, networking, and client relations. Demonstrates leadership in managing residential and commercial projects from design to completion. Committed to delivering high-quality service, maintaining client satisfaction, and adhering to industry best practices.

TECHNICAL SKILLS

A/V System Installation & Configuration

Control4, Savant, MX Control, Total Control Programming

Home Automation & Smart Home Integration

Custom Rack Design & Installation

Structured Cabling & Network Mesh Installation

WiFi Configuration & Port Forwarding

Client Communication & Project Documentation (SOW, Quotes)

Technical Support & Troubleshooting

Software Tools: D-Tools, Bluebeam, XTenAV

Networking Hardware: Araknis, Ubiquiti, Ruckus, PackEdge, Luxul

PROFESSIONAL EXPERIENCE

Lead Installer / Programmer / Engineer

Bespoke Home Technology – Dallas, TX

August 2024 – Present

Installed and programmed advanced A/V systems using Control4 and Savant.

Created custom rack and TV mount designs for residential and commercial projects.

Developed project documentation including quotes and scopes of work (SOW).

Utilized D-Tools, XTenAV, and Bluebeam for project planning and engineering.

Project Manager / Programmer

Digital Habitats – Dallas, TX

February 2022 – June 2024

Oversaw A/V projects from planning to completion, including programming Control4 systems.

Coordinated with clients, vendors, and installation teams to meet project goals.

Ensured timely delivery of customized smart home solutions.

Project Manager / Programmer

Theater Advice – Dallas, TX

August 2021 – October 2021

Performed installations using MX Control and Control4 systems.

Designed and integrated A/V systems for high-end home theaters and living spaces.

Lead Technician / Programmer

Multimedia Solutions Inc. – Dallas, TX

February 2020 – August 2021

Delivered full-scale smart home installations, including automation, lighting, and security systems.

Managed projects exceeding $200K and provided Control4 and Savant programming.

Executed retrofits and network configurations for complex environments.

Project Manager / Lead Technician / Programmer

Synergy Home Systems – Dallas, TX

August 2019 – February 2020

Installed custom A/V systems and Control4 integrations.

Managed entire project lifecycle including client demonstrations.

Project Manager / Lead Technician

Charlie Brown Sound – Dallas, TX

January 2019 – July 2019

Delivered custom commercial and residential solutions with MX and Total Control programming.

Handled client correspondence, SOW preparation, and product procurement.

Lead Technician / Savant Programmer

HomePro LLC – Dallas, TX

October 2016 – January 2019

Installed media rooms, multi-room audio, and full Savant smart home systems.

Lead A/V & Data Technician

OutSource / TFE – The Colony, TX

September 2015 – July 2016

Installed structured cabling, A/V equipment, and data systems in educational and office buildings.

Lead Install Technician

Texas Custom Audio Video – Dallas, TX

February 2015 – September 2015

Implemented Savant-based automation and performed custom rack installations.

Install Technician

Green Electronic Solutions – Rowlett, TX

May 2014 – February 2015

Specialized in high-value Control4 smart home projects and wireless networks.

Lead Install Technician

Starpower Home Entertainment – Dallas, TX

October 2013 – May 2014

Installed A/V systems using MX Control and Total Control; designed custom racks.

Lead Install Technician

Home Theater Technologies – Colleyville, TX

August 2012 – September 2013

Delivered Crestron and Elan-compatible solutions; led team installs.

Lead Install Technician

Magnolia Home Theater – Dallas, TX

March 2004 – February 2012

Installed home entertainment systems, 5.1 setups, and programmed URC and Harmony remotes.

EDUCATION

Bachelor’s Studies in Business Management (Incomplete)

Texas Tech University – Lubbock, TX

August 1999 – May 2003

High School Diploma

North Garland High School – Garland, TX

August 1995 – May 1999

CERTIFICATIONS

Control4 Certified Technician – Level II

Savant Certified Technician – Level II

ELAN Certified

MX Control Certified

Total Control Certified

Networking Certifications: Araknis, Ubiquiti, Ruckus, PackEdge, Luxul

REFERENCES

Available upon request.

SALARY REQUIREMENTS

$72,000 – $74,000 annually

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