Scrum Master Program Manager

Sean Roberson, SPC, ACC, SSP, CSM, PMP

Marietta, GA 30064 678-***-**** • ************@*******.*** LinkedIn

technical program manager/scrum master

Self-driven, energetic, and collaborative Scrum Master with over 16 years’ experience coaching, planning, gathering business requirements, removing impediments, fostering team collaboration and servant leadership. Skilled in driving process improvement sprints and advocating Agile methodologies to improve efficiency, competitive advantage and bottom-line gains. Combines analytical knowledge, leadership abilities, and relationship-building skills to engage stakeholders at all levels and enable data-driven decision-making.

CORE COMPETENCIES

Strategic Planning

Product Lifecycle Management

Program Management

Agile/Scrum Methodologies

Project Roadmap Creation

Budgeting

Continuous Process Improvement

Tactical Implementation

Software Development Lifecycle

Sprint Planning

Product Backlog Grooming

Workflow Process Analysis

Risk Mitigation Strategies

Conflict Management

Servant Leadership

Staff Training & Mentorship

Quality Assurance/Testing

Resource Management

Data-Driven Reporting

Change Management

Requirements Analysis

PROFESSIONAL EXPERIENCE

TECHNICAL PROGRAM MANAGER/SCRUM MASTER VISA – ATLANTA, GA 2022 – Present

●Increase team velocity by 42% through implementing Scaled Agile Framework (SAFe) and promoting the adoption of Agile practices.

●Collaborate with cross-functional teams to refine backlog items, prioritize tasks, and plan sprint goals, resulting in improved team alignment and efficiency.

●Schedule and facilitate Agile ceremonies, such as daily standups, sprint planning, sprint retrospectives, demos, and reviews, to ensure all objectives are met.

●Identify and manage risks and dependencies for Agile projects in collaboration with stakeholders and business sponsors to avoid costly delays.

●Coordinate and facilitate “Scrum of Scrum” meetings, collaborate with other Scrum Masters on best practices and provide guidance and training on Agile techniques.

●Improve team morale by removing impediments, fostering open communication and promoting a culture of continuous improvement.

●Provide real-time feedback on team health and progress to scrum team members, product owners, and stakeholders.

●Act as a servant leader, empowering team members to self-organize and make informed decisions to achieve project success.

●Champion continuous improvement initiatives, leading retrospectives and implementing process enhancements to optimize team performance and delivery outcomes.

SCRUM MASTER T-MOBILE – ATLANTA, GA 2020 - 2022

●Facilitated scrum ceremonies including daily stand-ups, sprint planning sessions, release planning and retrospective meetings.

●Enabled improvements in team delivery commitments and capacity planning by ensuring teams were practicing core Agile values including collaboration, prioritization and accountability.

●Worked closely with Product Owners to coordinate backlog grooming, estimate story points, identify blockers and remove impediments.

●Monitored the development progress throughout each sprint to ensure software releases were on time, within scope and budget.

●Coached Product Owners to improve story writing and requirements gathering to establish a sustainable rhythm to the product development cycle.

●Drafted a Scrum Master survival kit advocating the benefits of using Agile methodology and instructions on daily scrum duties.

●Assisted with training and coaching new team members including Product Owners, Developers and Scrum Masters.

IMPLEMENTATION PROJECT MANAGER – ATLANTA, GA 2006-2019

●Followed end-to-end project life cycle including initiation, planning, design, development, testing and deployment of Sprint telecom networks.

●Directed the activities of project support staff and sub-contractors to ensure appropriate resources were allocated and maintained to facilitate the successful completion of projects.

●Reviewed telecom vendor contracts as necessary to ensure compliance and adherence to contract obligations.

●Reviewed cost estimates and timelines, audited and managed telecom invoices and resolved billing issues with vendors.

●Identified clients' needs and provided recommendations on the most effective solutions based on project budget.

●Negotiated service delivery dates, prepared customer orders, scheduled equipment implementation and effectively communicated key milestones with internal and external project stakeholders.

●Collaborated with cross functional teams to create processes that aligned with corporate vision, mission and goals.

●Played a vital role in formatting strategic plans and roadmaps to reduce dependencies/impediments and ensure successful project delivery.

SALES IMPLEMENTATION SPECIALIST – ATLANTA, GA 2004 - 2006

●Validated, tracked and implemented sales orders required to ensure accurate order processing.

●Participated in meetings with clientele throughout the project life cycle to ensure installations were performed accurately and within communicated timeframes.

●Effectively mediated, negotiated and resolved problems that jeopardized the on-time delivery of sales orders.

●Verified TELCO and equipment DEMARC at customer locations, customer premise equipment, routing (ANNEX D or LMI) and ISDN (PRI or BRI) protocols, DNIS digits and equipment vendor information.

ORDER MANAGEMENT REPRESENTATIVE - ATLANTA, GA 2002 - 2004

●Formulated comprehensive training materials to equip team members with the necessary skills and knowledge.

●Eliminated failures and improved operational efficiency while identifying/reducing risks based on business analysis.

●Provisioned voice and data circuits, ASR requests, and loaded FOC date upon receipt.

●Ensured all proper discounts, special pricing and/or arrangements, terms of payments and shipping details were properly applied to customer accounts.

PROFESSIONAL CERTIFICATIONS

●Project Management Professional (PMP), Certified through Project Management Institute (PMI), 2016

●Certified Scrum Master (CSM), Certified through Scrum Alliance, 2020

●SAFe Certified Scrum Master (SSP), Certified through Scaled Agile, 2021

●Agile Certified Coach (ACC), Certified through ICAgile, 2024

●SAFe 6 Practice Consultant (SPC), Certified through Scaled Agile, 2025

TECHNICAL SKILLS

Microsoft Office Products (Excel, Outlook, PowerPoint, Word) JIRA JIRA Align SharePoint Adobe Acrobat Confluence

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