R O Customer Service

E s condido, California 760-***-**** E ****************@*****.***

E V E L Y N C A B A L L E R O

P R O F I L E S U M M A R Y

A dedicated professional with 5 plus years of experience in administration specializing in communicating and organizing to ensure company's needs. Looking to contribute my skills and experience with your company.

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P R O F E S S I O N A L S K I L L

Staffing Coordinator

Outstanding

Communication

T E C H N I C A L S K I L L

Hiring Manager & Recruiter

Leadership & Coaching

Software Proficiency

Data Analysis

Troubleshooting

Project

Management

E D U C A T I O N

California State University San Marcos

Bachelor of Arts in Sociology

2018-2020

Palomar College San Marcos

Associate in Science General Studies: Emphasis in Science and Mathematics Associate in Arts University Studies: Emphasis in Social Sciences Certificate of Achievement in California State University General Education Breadth 2015-2017

W O R K E X P E R I E N C E

Client Priority Representative

Coastal Pacific Landscape Management, Vista CA January, 2023 - Present

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Manage company emails, answer phones and track clients’ and employees’ service records Responding to complaints and resolving issues while providing great customer service. Creating methods to improve customer service and client relationships. Managing invoices, receipts, and track company’s accounts. Screen candidates by reviewing resumes and job applications, perform phone screenings and conduct orientation.

Prepare recruitment materials and post jobs to appropriate job board/colleges etc. Act as a point of contact and build influential candidate relationships during hiring process. Escondido Community Services, Escondido CA

Coordinated and led daily activities for an after-school program (100 Kids) Engaging with parents, teachers and principle to improve after school program. Engaging children in activities, and outgoing relationships that increase confidence and encourage success in their lives.

Managed behavioral reports and status reports for all students in the program. Translator to all Spanish speaking parents for excellent communication. Recreation Site Lead August 2014 - October 2020

Hiring manager assisting the HR department with hiring, training and onboarding new employees. Administrator in charge of preparing work schedules and enforcing compliance with company and industry labor requirements.

Create daily reports, monitor employee performance and present weekly reports to management. Liaison for recruiting events, team meetings and social media content. Provide assistance with payroll procedures and activities. Plan, organize and implement a sustainable staffing strategy. Public Speaking audience for orientation (1-10 people) Staffing Coordinator/ Hiring Manger September, 2020 -September 2022 Behavior Respite In Action, San Diego CA

Assisting with meal preparations, personal care and housekeeping. Running errands, grocery shopping and driving to medical appointments. Supporting physical and emotional wellbeing by engaging in conversations, and light activities. Collaborating with healthcare professionals to establish a schedule of care. Caregiver

Public Authority IHSS, San Diego CA

January 2019-September 2020

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