Customer Service Information Technology

Lynn Bailey

Houston, TX. ***** 346-***-**** **********@*****.***

Dedicated and detail-oriented U.S Navy Veteran with extensive military training including electrical and electronics maintenance, general mechanical systems, and industrial safety and security. Workplace safety experience, including ensuring compliance with strict OSHA/EPA standards. Secret Clearance. EDUCATION

TECHNICAL DIPLOMA – INFORMATION TECHNOLOGY SECURITY AND ADMINISTRATION June 2025 MYCOMPUTERCAREER – Houston Campus

Certification Earned: CompTIA A+ 220-1101, CompTIA Security+ SY0-701, CompTIA Network+, Linux, Microsoft Azure Fundamentals AZ-900, Microsoft, Azure AI Fundamentals AI-900 Related Training

AC/DC Circuits Digital Electronics Motors and Generators Motor Controls Radar Systems Solid State Electronics Electronics Systems Troubleshooting/Repair Radar Systems UNIX System Operations Networking Fundamentals Troubleshooting/Maintenance Computer/Peripheral Repair Local Area Networks Computer Systems Management Cable System Installation/Maintenance Computer Applications Electromechanical Systems Maintenance TECHNICAL SKILLS & CORE COMPETENCIES

Time Management, Technical Troubleshooting, Adaptable to Software, User Training and Support, Customer Service, Networking, Hardware Knowledge, Windows OS, Microsoft Office, Identification, Configuration, Technical Training, Cloud Computing Concepts, Computer Literate, TCP/IP, WIFI, SOHO, Security Concepts, Linux, Azure CUSTOMER SERVICE

Present complex information in an easy-to-understand manner.

Ability to build and keep quality rapport with clients, peers, and superiors.

Capable of resolving escalated customer issues to keep business processes.

Highly motivated with a positive attitude to exceed goals and tasks set forth. TECHNICAL COMPETENCIES

Troubleshoot network connectivity and networks, enter commands and observe system functions to verify correct operations and detect errors.

Install and perform minor repairs to hardware, software, or peripheral equipment following design or installation.

Set up equipment for employee use, performing or ensuring proper installations of cables, operating systems, or software. PROFESSIONAL EMPLOYMENT

Director America Family Law Center 04 / 2024 - Present

Oversaw cross-functional teams of legal staff, paralegals, and administrative personnel, ensuring effective case management and high-quality client service delivery.

Streamlined intake and case-tracking processes to improve operational efficiency and reduce client wait times. Field Service Technician Team Trident 08 / 2023 – 04/24

Installed, maintained, and repaired specialized equipment at client sites, ensuring full operational functionality and compliance with industry standards.

Interfaced directly with clients to explain service procedures, offer technical support, and ensure customer satisfaction. Fire Controlman United States Navy 04 / 2011 – 02/2023

Provided front-line technical support for complex radar, fire control, and computer systems, resolving hardware/software issues in high-pressure environments.

Diagnosed and repaired faults in digital and analog systems using multimeters, oscilloscopes, and software diagnostic tools.

Delivered tier-1 and tier-2 level technical assistance to fellow personnel, including user training on system operation and troubleshooting procedures.

Installed system updates, firmware patches, and software configurations to maintain operational integrity and security compliance.

Maintained detailed digital logs and service records through Navy-approved asset and ticketing systems, ensuring accountability and traceability.

Conducted preventative maintenance to reduce system failures and ensure uninterrupted operation of mission-critical control systems.

Troubleshot networking and data transmission issues between weapons systems, sensors, and control stations using standardized troubleshooting methodologies.

Collaborated with cybersecurity teams to support secure system configurations, encryption standards, and incident response protocols.

Interpreted schematics, technical manuals, and digital interface documentation to support accurate system diagnoses and repairs.

L

B

Developed documentation and provided step-by-step guidance for system users, improving self-service troubleshooting and reducing downtime.

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