Customer Service High School
Resume:
Makeda M. Johnson
****************@*****.***
Rock Hill, SC
High School Graduate of Northwest School Of the Arts Manager-Line Cook-Server-Togos at Towne Tavern Rock Hill, SC Feb2021-Jan2022Jan2024-Oct2024
Monitoring the execution of guest needs from staff members. Following daily promotions. Completing US Food, beer,wine, and liquor orders. Ensuring food quality and safety from staff and for guests. Completing Opening and Closing Duties. Handled cash, shift logs and cash drops.
Prep Cook at Brewers 4001 Yancey Charlotte, NC Feb2022-Mar2023 Properly preparing and cooking menu items for daily operations Knowledge in preparing menu items in, rondo pots, cambro size containers, large smokers and ovens. Prepared various dishes and sauces from scratch. Assisting with weekly inventory counts.
Training server-Line Cook at Hickory Tavern Rock Hill, SC Dec2015-Apr2020 Greeting guests professionally,ensuring that their needs are met. Giving company policy and standards to onboarding servers. Expediting food quality and company standards. Safely prepping and preparing food.
Server-Cashier at Toast cafe Ballantyne/Tega Cay Charlotte NC-Fort Mill, SC 2012-2015
Completing customer orders. Completing opening and closing duties. Displaying professional and friendly customer service.
Customer Service Representative at 1NW Contact Remote 2012 Responsible for answering inbound calls, setting appointments. Entering customer information into the company database,spreadsheets and daily logs. Multitasking through multiple screens and supervisor chats. Outbound sales calling.
Human Resources Administrator Levy Restaurants Charlotte, NC 2007-2010 Checking in department employees. Entering timesheets into Kronos, organizing events, and confidential staff information. Working with Word and Excel to create documents needed for hiring packets and office needs.
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