Operations Manager General

Owen Winston

Houston, TX ***** 832-***-**** ****.**********@*****.***

LinkedIn: linkedin.com/in/owen-winston-b02416279

OPERATIONS MANAGER PROCESS IMPROVEMENT TEAM LEADERSHIP

Results-driven operations leader with 15+ years of experience managing large-scale teams, optimizing workflows, and driving performance across property management, automotive, finance, and insurance industries. Proven track record of leading high-performing teams, implementing data-driven process improvements, and ensuring customer satisfaction in fast-paced, metrics-based environments. Known for executing lean strategies, improving safety and quality standards, and exceeding performance goals.

CORE COMPETENCIES

Team Leadership • KPI Management • Process Optimization • Customer Experience • Operational Efficiency • Safety & Compliance • Lean/Kaizen Techniques • P&L Oversight • Talent Development • Risk Mitigation

PROFESSIONAL EXPERIENCE

The Mortgage Calculator – Houston, TX

Licensed Mortgage Loan Officer (Aug, 2023 – Jan. 2025)

·Delivered tailored financial solutions for diverse clients, providing data-backed loan options and navigating regulatory requirements.

·Participated in weekly strategy calls and cross-team collaboration to share performance insights and identify improvement areas.

·Consistently met sales goals through cold outreach, market analysis, and relationship-building with clients and brokers.

OAW Property Holdings LLC – Houston, TX

Property Manager (July 2019 – July 2023)

·Oversaw property operations, lease compliance, rent collection, and vendor coordination for multiple residential units.

·Developed and implemented cost-saving initiatives, increasing profitability while maintaining tenant satisfaction.

·Provided detailed financial reporting and utilized data to drive performance and forecast maintenance costs.

Joe Hudson Collision Center – Houston, TX

General Manager (Oct. 2018 – June 2019)

·Led day-to-day operations for a high-volume collision repair center, managing over 70+ indirect employees and salaried staff.

·Increased gross profit by 15% and exceeded productivity targets by 20% through operational improvements and team engagement.

·Reduced turnover by 20% through talent coaching, team culture initiatives, and structured performance feedback.

Sterling Autobody / Service King – Houston, TX

General Manager (Nov. 2007 – Sept. 2018)

·Drove $1M in net profit growth through budget control, team leadership, and customer satisfaction initiatives.

·Improved production cycle efficiency and increased client referrals by 20% through process standardization and QA checks.

·Mentored junior managers and led cross-functional teams across safety, performance, and compliance.

AIG Personal Lines Insurance – Houston, TX

Claim Representative III (April 2006 – Nov. 2007)

·Managed claim resolution processes and supervised vendor performance, reducing repair cycle time by 24%.

·Trained entry-level representatives and improved claim accuracy and settlement time through structured coaching.

Progressive Insurance – Houston, TX

Claims Adjuster II & Salvage Representative (May 2002 – March 2006)

·Led claim handling from intake to resolution and improved salvage sale turnaround by streamlining documentation flow.

·Boosted settlement rate by 90% through negotiation and legal compliance with state/federal title regulations.

EARLY CAREER

·Senior Recruiter, Onsite Companies / Aerotek

·Licensed Life & Disability Insurance Agent, Liberty National

EDUCATION

Bachelor of Science – Consumer Science Management, Concentration in Financial Planning

The University of Alabama – Tuscaloosa, AL

LICENSES & CERTIFICATIONS

·Mortgage Loan Originator License (NMLS #2478568) – TX, GA, IL, IN

·Life & Health Insurance License – TX, OH, VA

TECHNICAL SKILLS

Microsoft Office Suite Google Workspace Zoom Performance Dashboards CRM Tools

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