Customer Service Representative
Resume:
Kimberly Smith
Cleveland, TN *****
**************@*****.***
Professional Summary
Caring individual, that enjoys helping others in anyway I can Authorized to work in the US for any employer
Work Experience
Sales Associate
Premium Retail Services-Cleveland, TN
March 2025 to Present
Help customer with their cellular phone service and accessories Customer Service Representative/Cashier
7-Eleven-Ooltewah, TN
March 2024 to March 2025
Cashier and customer service representative
Medical screener
KEDPLASMA-Cleveland, TN
August 2023 to March 2024
Check vitals and protein levels to let the donor know if they can safely donate Assembly Line Worker
Formulated Solutions-Cleveland, TN
August 2022 to October 2023
Line work, paking
Assembly
Whirlpool Corporation-Cleveland, TN
May 2023 to July 2023
Assemble oven blowers
Caregiver
Self-Cleveland, TN
November 2020 to April 2023
Caregiver at home
Cell Operator
Renfro Corporation-Cleveland, TN
June 2019 to October 2020
Packing boxes
Call Center Representative
Whirlpool Customer Service Center-Cleveland, TN
May 2017 to October 2017
Answering phones trouble shooting and scheduling for service appointments Operations Manager
American legion-Cleveland, TN
June 2014 to September 2016
Answering phones, cash handling, hiring, firing, ordering supplies, scheduling, customer services, and bartending Manager
Family Dollar-Cleveland, TN
November 2004 to April 2014
Scheduling, banking, cash handling, unloading truck, processing freight, hiring, firing, customer service etc CNA - Certified Nursing Assistant
NHC of Chattanooga tn-Chattanooga, TN
January 2002 to November 2004
Loved working with the patients, decided to try something different and changed my career to retail management . Education
High school or equivalent in Business
Bradley High School-Cleveland, TN
September 1997 to June 2000
Some college
Skills
• Materials handling (2 years)
• Alzheimer's Care (4 years)
• Call Center (2 years)
• Interpersonal skills
• Power tools
• Cleaning Experience
• Food Preparation
• Team development
• Assembly (2 years)
• Electrical experience
• Working with high schoolers
• Demand planning
• Senior Care
• Mechanical knowledge
• Vital Signs
• Customer Care (10+ years)
• Computer skills
• Cooking
• Customer Service (10+ years)
• Laundry
• Warehouse experience (2 years)
• Customer Support
• Patient Care
• Hospital Experience (2 years)
• Writing skills
• Home health
• Manufacturing
• Home Care (2 years)
• Dementia Care
• Hospice Care
• Administrative experience
• Soldering
• Microsoft Excel
• Maintenance
• Meal Preparation
• Caregiving (2 years)
• Medication Administration
• Hand tools (2 years)
• Organizational skills
• Communication skills
• Schematics
• Nursing
• Memory Care
• Accounting
• Written communication
• Clear verbal communication
• Google Docs
• Baking
Certifications and Licenses
First Aid Certification
August 2022 to August 2024
CPR Certification
August 2022 to August 2024
Certified Nursing Assistant (CNA)
2002 to 2004
I switched careers to retail management and license expired. Have not since footed it instated Driver's License
MSHA Certification
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