Account Manager Client Success
Resume:
Leslie O'Hara
Jupiter, FL ***** · 215-***-**** · *************@*****.***
Strategic Healthcare Account Manager
Driving Pharmacy Operations Client Success Cross-Functional Project Delivery Professional Summary
Results-oriented Account Manager with 9+ years of progressive experience in the healthcare and pharmaceutical industries, with a strong track record of optimizing pharmacy operations, leading cross-functional initiatives, and delivering outstanding client service. Adept at bridging technical and business teams, driving process improvements, and ensuring timely, accurate project delivery. Recognized for strengthening client relationships, leading GAP analyses, and facilitating strategic growth. Passionate about leveraging healthcare expertise to deliver impactful, scalable solutions.
Core Competencies
Account Management: Client Success · Pharmacy Operations · GAP Analysis · Onboarding & Training · Benefit Design
Project Management: Implementation · Cross-Functional Collaboration · Timeline Management · Risk Mitigation
Business Strategy: Revenue Growth · Contract Negotiation · Business Development · Strategic Planning
Technical Tools: Pharmacy Management Systems · CRM: Salesforce, HubSpot · Data Analysis & Reporting
Professional Experience
Account Manager II
Serve You Rx · Remote · April 2022 – Present
Act as a central client contact, resolving inquiries and coordinating with internal departments to ensure timely resolutions.
Lead client onboarding and benefit plan implementations, managing timelines, approvals, and internal collaboration.
Conduct client training sessions on digital tools and self-service systems, increasing platform utilization and client autonomy.
Manage communications and mailings including member welcome kits, ensuring clarity and compliance with brand standards.
Represent Serve You Rx at open enrollments, health fairs, and client events, supporting account expansion and engagement.
Contribute to internal process improvement by coordinating PBM Operations policy reviews and updates.
Account Manager
Advanced Net Health Solutions · Warminster, PA · Aug 2011 – Apr 2022 Implemented tailored client solutions, contributing to significant pharmacy efficiency improvements and revenue growth.
Managed full-cycle client relationships, acting as primary liaison and maintaining high client retention rates.
Bridged technical and business teams by translating client requirements into actionable solutions.
Delivered client implementations on time and on scope, consistently meeting project deadlines. Conducted detailed GAP analyses to identify inefficiencies, delivering impactful operational recommendations.
Trained clients on pharmacy management systems, improving system adoption and satisfaction.
Worked across mail and specialty pharmacy lines, showcasing adaptability to diverse business needs.
Conducted on-site strategic meetings to build trust, align goals, and deepen partnerships. Project Manager
Accupac, Inc. · Mainland, PA · May 2014 – May 2015 Managed pharmaceutical manufacturing projects, ensuring alignment between sales, production, and clients.
Tracked material procurement and open POs, improving production timelines and reducing delays.
Developed monthly financial reports and forecasts for better visibility and accuracy. Strengthened supplier relationships through strategic planning and improved collaboration processes.
Senior Business Affairs Associate
Numoda Corporation · Philadelphia, PA · Apr 2008 – Feb 2011 Created and delivered compelling presentations to promote EDC technology to biotech clients. Proactively generated business leads and expanded the sales pipeline through strategic outreach.
Supported contract negotiations for late-phase clinical trials, ensuring accuracy and compliance. Oversaw contract payments and disbursements for trial sites and consultants. Assisted clients in meeting key clinical milestones through project coordination and tracking. Education
Bachelor of Science in Marketing & Leadership
University of Delaware · Newark, DE · May 2007
Certificates
Industry PSC Certification #201610725
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