Customer Service Associate

Matt Welling

Riverview, NB • 506-***-**** • ***************@*****.***

CUSTOMER SERVICE ASSOCIATE

Retail Sales Stock & Inventory Control Cash & POS System Handling

CORE COMPETENCIES

•Excellent Customer Service Skills (7 years of experience)

•Fluent with Computers and various gaming/technical software programs

•Knowledgeable in Microsoft Office / Google Docs programs.

•Ability to multi-task and collaborative team player

•Reliable and Responsible

•Point of Sale/ Interac /Cash Handling

WORK EXPERIENCE

Customer Service Associate, Bulk Barn-Dieppe, NB 2022- 2023

•Engages with customers, providing positive responses to their inquiries.

•Demonstrates patience and professionalism when dealing with the public.

•Manages Point of Sale system and troubleshoots technical issues.

•Handles unloading deliveries, up to 50 lbs., restocking and inventory management.

•Maintains the cleanliness and sanitary conditions of the stockroom, storefront, and product shelving in the store.

Food Service Associate, A&W- Dieppe, NB 2015 -2022

•Prepared and served food items in accordance with established recipes and portions.

•Maintained a clean and organized work area, following health and safety guidelines.

•Assisted in the preparation of ingredients and ensuring proper storage of perishables.

•Processed orders, payments, and provided excellent customer service.

•Adhered to all food safety regulations and completed all required training programs.

•Deemed Employee of The Month in July 2016.

Sales Assistant, EB Games (GameStop)-Moncton, NB 2020-2021

•Answered customer inquiries about game specifications and system compatibility.

•Participated in store events, promotions, and launches to drive customer sales.

•Created visually appealing displays to highlight featured games, and new releases.

•Demonstrated in-depth knowledge of video game products and gaming platforms.

•Promoted products, including game pre-orders, memberships, and accessories.

Matt Welling 506-***-**** • ***************@*****.*** Page 2

WORK EXPERIENCE (Continued)

Retail Clerk, Petro Canada (Part-time)-Moncton, NB 2020

•Operated the cash register, handling customer transactions accurately and efficiently.

•Stocked/replenished shelves with merchandise, ensuring products are well displayed.

•Performed routine cleaning tasks to keep the store, and checkout area tidy/organized.

•Completed end-of-day reconciliation and cash handling procedures accurately.

•Adhered to safety and security protocols, including monitoring surveillance cameras.

EDUCATION

High School Diploma

Riverview High School-Riverview, NB 2018

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