Customer Service Data Entry
Resume:
DN
DANIELLE NEAL
***********@*****.*** 248-***-**** Macomb, MI 48042 WWW: Bold Profile
Proven Customer Service Specialist, adept in complaint resolution and strategic sales, with a track record of enhancing customer satisfaction at Cavalier Telephone. Skilled in data entry and maintaining a calm demeanor under pressure, I excel in turning challenging situations into opportunities for growth. Leveraging adaptability and a positive professional approach, I consistently exceed service and sales goals. Account updating
Complaint resolution
Scheduling
Strategic sales
Information security
Warehousing functions
10-key
New teller training
Call management
Proofreading
Data entry
Positive and professional
Sales closing
Technical support
Product promotion
Quality control
Calm demeanor
Verbal and written communication
Microsoft PowerPoint
Creative problem solving
Service upselling
Customer education
Credit card payment processing
Refunds processing
Adaptability and flexibility
Customer service
Khols Clinton Township, MI
Customer Service Representative
02/2022 - 12/2024
Conducted regular follow-up calls with customers after resolving their issues.
Resolved customer complaints promptly and efficiently. Maintained a high level of professionalism when dealing with difficult customers.
Cavalier Telephone Richmond, VA
Customer Care Representative
01/2010 - 11/2019
Processed orders accurately and efficiently according to established procedures.
Ensured compliance with data protection regulations when handling customer information.
Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Provided training support for new hires related to customer service processes and procedures.
Identified opportunities to upsell additional services when appropriate. Clintondale High School Macomb, MI
High School Diploma
Summary
Skills
Experience
Education and Training
06/2001
References available upon request.
References
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