Customer Service Support Specialist
Resume:
A M B E R S M I T H
E D U C A T I O N
Oregon State University
S K I L L S
Microsoft Office Suite
Mac OS
Windows
NetSuite
Shopify
W O R K E X P E R I E N C E
Garmin
July 2023 - Present
PRODUCT SUPPORT SPECIALIST
Ruffwear
December 2020 - March 2023
PACK SUPPORT REPRESENTATIVE
Managed customer and dealer warranty cases, including escalated issues, to ensure efficient resolution and customer satisfaction Handled order entry and review for accuracy
Proficient in user portals and customer support (phone, chat, email) Excelled in remote teamwork with strong time management and communication
Assisted account holders with invoices, assortments, and orders Completed courses in effective in-person and remote communication Managed order reconciliation, returns, and product discrepancies P R O F I L E
Over the past decade, I
have held various buyer,
sales, and customer service
roles in the outdoor
industry. I’m eager to take
my experience to the next
level showcasing my
reporting and accounts
management skills.
*********@*****.***
B.S. in Kinesiology
C O N T A C T
Provide excellent customer service to clients via email chat, and phone calls
Utilize training in inventory and product knowledge Communicate effectively between multiple communication channels with internal and external stakeholders
Manage complex and escalated warranty cases to ensure timely and effective resolutions
Peak Sports
July 2014 - June 2021
WINTER, WATER AND OPTICAL BUYER
Managed inventory, budgets, and invoice reconciliation Met sales deadlines through cross-team communication Formally trained in outdoor equipment
Designed and maintained multi-department budgets
Applied KPI knowledge to boost performance
Oversaw in-store marketing strategies and product assortment procurement
Experienced in leading B2B platforms for seamless vendor relations Evolve Brazilian Jiu-Jitsu and Fitness
February 2007 - Present
BRAZILIAN JIU-JITSU INSTRUCTOR
Strong commitment and experience teaching children and adult self defense classes
Developed, facilitated, and evaluated a women’s self defense class Facilitate private lessons and develop/evaluate tailored practice plans for learners of all ages
Contact this candidate