Customer Service Representative

Angela Valenzuela

CUSTOMER SERVICE

***** *. ******* *** ********, AZ 85138 480-***-**** ****************@*****.*** Profile

I am a motivated, ethical and quality provider of customer service with over 15 years of experience resolving customer issues in a positive, professional and caring manner. Experience

CUSTOMER SERVICE REPRESENTATIVE TEKSYSTEMS-MEDIMPACT JUNE 2024 TO APRIL 2025

· Assisted health plans, employers, and other government entities to manage pharmacy benefits.

· Addressed customer inquiries, concerns and complaints effectively.

· Handled various tasks including pre-authorizations, claim status and co-payment inquiries.

· Offered and assist with grievances for Medicare part D/ Medicaid members. PATIENT CARE ADVOCATE ACCREDO HEALTH GROUP DECEMBER 2018 TO MARCH 2024

· Served as a liaison between patients and healthcare professionals.

· Assisted patients and healthcare providers with scheduling delivery of medication.

· Answered a wide range of healthcare inquires.

· Participated in chat groups and other assignments to help management and co-workers.

· Worked with different clients and am skilled in handling many drug therapies. TECHNICAL SPECIALIST SEARS ARIL 2015 TO NOVEMBER 2017

· Provided direct technical support and product knowledge on all major home appliances.

· Handled customer complaints regarding product quality and delivery.

· Scheduled In-home technician service for appliance repairs while promoting and selling home warranties.

· Helped with training classes while meeting quality standards and phone metrics. Skills & Abilities

Customer focused, Sales, Data entry, Inbound/outbound calls, Clear and effective communication, Problem solving skills, Computer proficient, Attention to detail, Scheduling, Call center experience. Education

Dobson High School May 2000 Mesa, AZ 85202

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