Customer Service Representative
Resume:
Blondcette Banks
Baltimore, MD *****
**********@************.*******.***
To obtain a position where I can utilize my customer service, administrative and office management skills.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative III
PDP Group, Inc. - Hunt Valley, MD
August 2020 to Present
Received calls from incoming client, dealership for the all departments, answering questions and directing to correct departments. Giving accurate information. Validating titles as they come in from motor vehicle or dealership from all 12 states that I am in charge of. Sending title back to the DMV or dealership for correction, after correction returns back to PDP title department for filing for the states, that the title departments keep the title on file, until financial obligation is complete. Support Specialist
Arc of Chesapeake - Annapolis, MD
April 2016 to Present
Monitor special needs adult with activity, medication and goals. Encouraging her to be independent. My client have improved Immensely and it is a pleasure working with her. Also, overnight monitoring her while she sleeping.
Building Service Worker
Baltimore County Public Schools - Nottingham, MD
December 2018 to April 2021
• Service faculties, Teachers, Students with anything that needs to be service, accidents,securing the building and providing a clean healthy environment. Working with everyone with a positive professional attitude.
Security Officer
S.A.F.E. Management - Baltimore, MD
October 2016 to September 2018
Providing excellent customer services to all customers, by showing courtesy checking in customers at the entrance gate and searching items brought into M&T stadium. Watching around the stadium for suspicious activities and making the customer experience a wonderful one . Account Service Representative
Municipal Employees Credit Union of Baltimore, Inc - Baltimore, MD October 2005 to September 2018
Provide quality member service by assisting members and potential member's with any telephone inquiry. Accurately, responsive and professional service which consistently delights the member. Investigate and resolve complaints and problems pertaining to account status and MECU products and service. Typing for each calls using Microsoft office word, PowerPoint and excel. Response to external emails and any Electronica Messaging
Reservation Agent
Northwest Airlines/ KLM - Hanover, MD
November 2003 to July 2005
Ensure quality customer service. Quote ticket prices for domestic flights throughout the United States and Canada. Resolve problems involving itinerary changes, lost luggage, and flight scheduling. Typing using Microsoft office words, excel, PowerPoint and word processing. Analysis Processor
Zurich North America - Baltimore, MD
June 2001 to May 2003
Investigate and process commercial payments for agents. Contact agents to resolve payment issues regarding surety bonds and commercial policies. Send written communication to agents regarding delinquencies.
Senior Customer Service Representative
Farmers - Baltimore, MD
November 1998 to June 2001
Create an array of tactics to ensure quality customer service for policyholders and agents. Assist group customers and agents with coverage, changes, billing, binding and problem resolution. Quote changes to policies, change of vehicle, and liability changes. Servicing 50 states in a 24 hours call center. Typing response for all calls using Microsoft office words, excel, PowerPoint and word processing. Senior Customer Service Specialist
First Union Bank of Maryland - Baltimore, MD
July 1990 to July 1997
Provide excellent customer service with existing and new account holders. Sale of Bank products including: money markets, loans and investments accounts. Supervise the teller line, and train new employees. Prepare daily branch reports.
Education
Business
Northern Senior High School - Baltimore, MD
June 1981
Skills
• Office Management
• Security
• Computer Skills
• Case Management
• Computer Skills
• Security
• Office Management
• Typing
• Microsoft Outlook
• Cleaning Experience
• Proficient in Windows
• Ms Word
• Ms Excel
• Ms PowerPoint
• WordPerfect
• Lotus
• Mainframe system
Certifications and Licenses
Guard Card
Contact this candidate