System Analyst Business
Resume:
Shravan Panicker
Computer System Analyst
**** ******** ***** **, *******, FL United States, 33511
*******.************@*****.***
Professional summary
Diligent and proactive Computer System Analyst with 6.8+ years of proven track record in providing critical support for production systems and processes within the Finance industry. Proficient in incident management, problem resolution, and root cause analysis to ensure the stability, reliability, and performance of mission-critical applications. Skilled in monitoring, reporting, and continuous improvement initiatives to enhance operational efficiency and mitigate risks. Strong communicator and collaborator with a focus on delivering high-quality service Experience in compliance, change management, and vendor coordination within a fast-paced and dynamic environment.
Education
●Master of Science Information Systems (Majors: Business Analytics) Marist University, Poughkeepsie, NY
Aug 2016 - May 2018
●Bachelor of technology Electrical and Electronics Engg. (Majors: Heavy Electrical Systems) SRM University, Chennai, India
Aug 2011 - May 2015
Employment history
Business Analyst Tata Consultancy Services (Client: Citi Bank) Tampa, FL
Nov 2018 – Present (Applications: Finance – 5.2 Years; Alternative Investments & Hedge Funds – 1.5 years)
●Day-to-day technical and functional support for Wealth Management and Alt. Investment Systems.
●Respond promptly to production incidents, troubleshoot issues, and work towards resolution within agreed-upon SLAs (Service Level Agreements).
●Conduct thorough investigations into recurring or complex issues to identify underlying problems and propose long-term solutions. Document findings and recommendations for process or system improvements to prevent future incidents.
●Monitor system performance, health, and availability using monitoring tools and dashboards. Generate reports on key metrics and trends to identify potential issues proactively and provide insights for continuous improvement.
●Assess the impact of proposed changes on production systems and processes and ensure that proper procedures are followed for deploying changes into the production environment.
●Coordinate with stakeholders to minimize disruptions and ensure smooth transitions.
●Conduct root cause analysis for major incidents to identify systemic issues or weaknesses in processes, systems, or infrastructure. Work with cross-functional teams to implement corrective actions and prevent recurrence.
●Implement controls and measures to enhance the stability, reliability, and security of production environments.
●Liaise with third-party vendors and service providers to resolve issues, escalate concerns, and ensure compliance with SLAs and contractual obligations.
●Continuously identify opportunities for process optimization, automation, and efficiency gains in production support activities. Collaborate with stakeholders to implement improvements and best practices.
●Ensure adherence to regulatory requirements, internal policies, and industry standards related to production support activities. Participate in audits and assessments to demonstrate compliance and mitigate risks.
●Communicate effectively with stakeholders, including business users, IT teams, management, and external partners, to provide updates on production incidents, resolutions, and improvement initiatives.Analyze production issues, implement solutions, and enhance system performance. Collaborate with cross-functional teams to optimize workflows and reduce downtime.
Skills
SQL Database
Oracle SQL
Programming
Shell Scripting, UNIX/Linux, R-program, HTML
Technical tools
Tectia/Putty, Release Lifecycle Management (RLM), MongoDb
Reporting tools
Tableau Desktop, Tableau Public, Tableau Server
Monitoring tools
AppDynamics, Autosys, Service Now, AbInitio, Starfleet, Splunk, Red Hat Open Shift, ITRS
Operating Systems
Windows, Linux AMI, UNIX/Linux, CentOS, Red hat, Oracle EBS system
MS - Excel
VBA Macros, Pivot table
Others
Exposure to Selenium Manual and Automation testing, JIRA, MS Power Point
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