Customer Service Client Relations

Regina Perry 541-***-**** *************@*****.***

Dedicated legal support professional with 8+ years of experience in client intake, legal research, document management, and client relations within legal aid and customer service environments. Adept at managing high-pressure situations with empathy and professionalism, supporting attorneys in case preparation, and maintaining organized case files. Strong communicator with proven leadership in team training and client support.

CORE COMPETENCIES

oClient Intake & Case Management

oLegal Research & Documentation

oDrafting Legal Correspondence

oTelephone & Front Desk Support

oStrong Verbal & Written Communication

oHigh-Stress Situation Management

oTeam Leadership & Staff Training

oCustomer Service & Client Relations

oConfidentiality & Professionalism

PROFESSIONAL EXPERIENCE

Legal Support Staff, Oregon Law Center January 2017 – June 2025

Served as the primary point of contact for clients, managing sensitive and high-stress situations with professionalism and empathy.

Handled multi-line phone systems, triaging calls and directing clients to appropriate legal personnel or resources.

Conducted thorough client intake, ensuring accurate documentation and organization of case files to support efficient case management.

Performed detailed legal research and compiled court information to assist attorneys in case preparation and strategy development.

Assisted in drafting legal documents, correspondence, and notices, maintaining accuracy and adherence to legal standards.

Resolved client inquiries promptly, strengthening client trust and fostering positive attorney-client relationships.

Sales and Support Manager, ATT Call Center January 2013 – January 2017

Led a team focused on delivering exceptional customer service, resolving client concerns, and supporting sales inquiries in a fast-paced environment.

Trained new employees on effective communication, customer interaction, and problem-solving techniques.

Analyzed performance data to enhance team productivity and client satisfaction, adapting strategies for continuous improvement.

Demonstrated strong independent decision-making skills and the ability to collaborate within diverse teams.

EDUCATION

El Camino High School, Woodland, CA

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