Quality Assurance Analyst
Resume:
Teresa D. Brewer
Sandborn, IN ****8
(C) 812-***-****
*********@*****.***
OBJECTIVE
Seeking a position that utilizes my computer skills, leadership and testing ability as an asset to the field of technology and to my personal development.
EXPERIENCE
State of Indiana – DCS ISETS/INvest Indianapolis, IN Quality Assurance Analyst October 11, 2010 – Present
Provide status updates to the project team so Project Management is kept informed.
Perform web testing in varying areas such as License Suspension, IV-D Expenditures, and Gaming.
Create and execute stress, performance, and regression testing.
Testing for ISETS/INvest includes online, batch, web, Salesforce (SaaS) and automated testing.
Collaborate with different staff to diagnose errors reported by Helpdesk and other areas to see if there are errors in production or an error in which users may not understand the necessary steps needed to be taken.
Participate in various meetings to ensure documentation is complete before moving forward.
Track software defects and coordinate re-testing with the project team.
Provide functional overviews of Child Support Enforcement and ISETS subject matter for other staff.
Understand the general business functions of the assigned application and an overview of the FSSA’s business and provide CSE Subject Matter Expertise (SME) to the ISETS project.
State of Indiana Retirement System – PERF (INPRS) Indianapolis, IN Quality Assurance Analyst October 9, 2006 – October 8, 2010
Develop project testing strategies and execute system test plans for application development efforts.
Provide status updates to the project team so Project Management is kept informed.
Work with PERF staff to assist in diagnosis of reported errors, and in the testing of corrections for those errors.
Perform research on problems found in production.
Have understanding of the general business functions of the assigned application and an overview of PERF’s business.
Work within a test team with limited direct supervision.
State of Indiana – FSSA-DTS Indianapolis, IN Quality Assurance Analyst May 3, 2004 – October 9, 2006
Develop project testing strategies and execute system test plans for application development efforts.
Create and execute stress, performance, and regression testing.
Work with ISETS Application Maintenance staff to assist in diagnosis of reported errors, and in the testing of corrections for those errors.
Participate in requirements and design meetings to ensure documentation is complete before moving forward.
Testing for ISETS includes online, batch, and automated testing.
Perform research on problems found in production.
Track software defects and coordinate re-testing with the project team.
Provide functional overviews of Child Support Enforcement and ISETS subject matter for other staff.
Work within a test team with limited direct supervision.
RCM Technologies Southfield, MI Site Support Representative June 2003 – November 2003
Provided one-on-one and small group systems support and training to end-users.
Worked in a politically charged environment that required diplomacy and adherence to strict protocol.
Troubleshooted and reported issues to Site Coordinator and other project management as directed.
Communicated and demonstrated cooperative behavior with external and internal customers.
Assisted end users with system and computer related issues.
Traveled in state including overnight stays.
Aided in Change Management and Business Process Re-engineering.
Prepared and presented oral reports as needed.
Technology Partnership Group Indianapolis, IN System Tester December 1999 – June 2003
Worked as a system tester for over three years on the Indiana Support Enforcement Tracking System (ISETS) project with a special interest on system enhancements.
Participated in requirements meetings involving State personnel, business analysts, and programmers.
Prepared test plans with scenarios to support testing activities for major enhancements and production problems based on written requirements. Also, followed testing procedures after test plans were deemed acceptable.
Worked closely with system programmers to implement enhancements to the existing system as well as production issues that may arise from a maintenance standpoint.
Occasionally trained county staff on how to use the system when a new enhancement went into production.
Performed migration procedures to transfer fixed programming into the statewide child support system.
O.D.A. Technologies Bloomington, IN
Associate Consultant February 1999 - December 1999
Worked as a consultant with Indiana Family and Social Service Administration upgrading the state’s new child support tracking system known as ISETS.
Provide assistance loading and updating child support cases in the database with each of the individual counties, traveling statewide in the process.
EDUCATION
Colorado Technical University Colorado Springs, CO
Master of Science in Management – IT Management Graduated July 2005
Ivy Tech State College Bloomington, IN
Computer Information Systems Attended: 1997 - 1999
Indiana University Bloomington, IN
B.A. in Criminal Justice w/ minors in Psychology & Sociology Graduated August 1995
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