Customer Service Support
Resume:
HECTOR AQUILES LAINEZ
MINEROS
PROFESSIONAL SUMMARY
Friendly and empathetic professional with exceptional communication skills and a commitment to delivering outstanding service and support. Deep understanding of customer needs and conflict resolution, combined with strong problem-solving abilities, enables effective handling of challenges. Dedicated to fostering positive customer relationships to ensure satisfaction and loyalty. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service role. ACCOMPLISHMENTS
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
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Monetary Transactions - Handled, check, credit and automatic debit card transactions with 100% accuracy.
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Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
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Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
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Customer Relations - Earned highest marks for customer satisfaction, company-wide.
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SKILLS
• Customer service • Active listening
• Critical thinking • Data entry
• Professional telephone demeanor • Product knowledge
• Product promotion • CRM software
• Call center experience • Customer education
• Credit adjustments • Sales closing
WORK HISTORY
September 2024 - November 2024
Capital Solutions - Customer Service Representative **********@*****.***
Tegucigalpa Honduras
EDUCATION
Postgraduate, AI and Business
Ethics
CEUPE - European Business
School, Spain, Europe
Expected in July 2025
Still studying.
Master of Business
Administration, Revenue
Management (T.A. Emphasis).
CEUPE - European Business
School, Spain, Europe
Expected in July 2025
Still studying.
Certification - CMS - Fraud -
Waste - Abuse., International
Association For Continuing
Education
International Assoc. For
Continuing Edu. IACET,
Austin, TX
January 2023
HIPPA -Certification, Health
Insurance Portability And
Accontability Act
International Assoc. For
Continuing Edu. IACET,
Austin, TX
January 2023
CMIT - Core Medical Interpreter
Training - 120 Hrs, Core
Medical Interpreter Training
120 Hrs
July 2023 - September 2024
SentryMS - Customer Service Representative
June 2021 - August 2023
StarTek - T3 Technical Support, Tegucigalpa, (Remote) Responded to customer requests for products, services, and company information.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Developed strong product knowledge to provide informed recommendations based on individual customer needs.
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Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
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Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
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Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
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Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
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International Assoc. For
Continuing Edu. IACET,
Austin, TX
January 2023
Associate of Arts, Certified
Medical Assistant - CRM
School For Allied Health
Professiona., Arlington, TX
January 2011
Associate of Arts, Clinical
Psychology
Vanguard University of
Souther California, Orange
County
May 2005
Intermediate Certificate,
Pastoral Ministries
Crossroads Bible College,
Indianapolis, IN
March 2003
High School Diploma
Stratford Career Institute,
Washington, DC
January 2000
Diploma - Machine Trades 1 - 2,
Computer Numerical Control -
CNC
Walker Career Center,
Indianapolis, IN
November 1997
LANGUAGES
Spanish:
Native or Bilingual
English:
Native or Bilingual
Italian:
Professional Working
Hebrew:
Professional Working
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