Customer Service Agent
Resume:
Beatriz Medina
Allentown PA
***************@*****.***
ABOUT ME
I am a highly motivated and results-driven sales professional seeking a challenging opportunity to leverage my skills and experience in a dynamic sales environment.
EXPERIENCE
EDUCATION
ACCOUNT MANAGER/ VM BROADCASTING
April 2021-January 2025 USA
Managed and grew new accounts by giving service and developing strong relationships, identifying opportunities and implementing effective sales strategies.
Timely Collection of accounts. Scriptwriting of Radio commercials. Efficient Customer service and solutions.
SALES REP FOR INDEPENDENT RADIO SHOW
JANUARY 2019-2022
Drove revenue growth through exceptional customer service and strategic sales techniques as a Sales Associate.
AMBASSADOR FOR AMAZON LEARNING SCHOOL
PICKER/PACKER
AMAZON
2015-2019
Trained and mentored new employees on job responsibilities and best practices while performing picker packer duties to ensure orders fulfillment.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE/ SYKES ENTERPRISES
2012-2015
Handled high volume inbound calls, assisting customers with appointments scheduling and rescheduling, providing information and offering financial guidance for hospital related inquiries.
BACHELOR SCIENCE & LETTERS
MARILLAC SCHOOL DR
PRIME UNIVERSITY OF AMERICA
GRADUATED 1998
SAINT DOMINGO DR
Advertising /Publicity and Marketing
Language School
University of America
Italian language
SKILLS
CRM
Microsoft Office
Conflict resolution
Team collaboration
Customer Service & care
Cross selling
Honesty
Data gathering/Analysis
Communication
Organization
Dynamism
Eagerness to learn
Collaboration
Written and verbal communication
Multilingual
(English, Spanish, Italian)
ACTIVITIES
As an avid networker and people-person, I am passionate about attending industry events, building relationships, and identifying new business opportunities. In my free time I enjoy reading for professional and personal growth, researching industry trends and developing- studying new sales strategies to be more efficient ahead of the competition.
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