Front Office Patient Care
Resume:
Professional summary Front office receptionist with 13 years of experience in healthcare settings, adept at managing patient calls and appointments to enhance clinic efficiency. Proficient in EMR systems and skilled in ensuring accurate patient registration and insurance verification, which reduces billing errors and improves cash flow. Committed to fostering a welcoming environment and strengthening team dynamics, with a focus on patient advocacy and conflict resolution. Employment history
Jan 2024 - Present Front office receptionist, Farnsworth Orthopedic Physical Therapy Mesa, AZ
Feb 2023 - Nov 2023 Registration/Scheduler, Cardiac Arrhythmia Group Scottsdale, AZ
Nov 2022 - Dec 2023 Cardiac Monitor Technician, Banner Desert Medical Center Mesa, AZ
Education
2002 High School Diploma
Mountain View High School, Mesa, AZ
CNA/Patient Care Technician
Trinity Valley Community College, Athens, TX
Manage patient calls and appointments, enhancing clinic efficiency and patient satisfaction. Ensure accurate patient registration and insurance verification, reducing billing errors. Facilitated patient onboarding by efficiently scheduling appointments, enhancing the overall patient experience and reducing wait times.
Streamlined payment collection processes, ensuring timely verification of insurance eligibility and improving cash flow.
Coordinated communication between patients and staff, fostering a welcoming environment and strengthening team dynamics.
Streamlined patient registration processes in EPIC EMR, enhancing data accuracy and reducing wait times for new patients.
Coordinated with medical staff to schedule appointments effectively, ensuring timely patient care and improving overall clinic workflow.
Maintained detailed logs of patient interactions, facilitating seamless communication between patients and healthcare providers.
Monitor patients via telemetry monitoring system
Documented rhythm findings in Cerner EMR with precision, ensuring accurate patient records and compliance with medical standards.
Conducted patient strip assessments bi-shift, leading to timely interventions and noticeable improvements in patient care outcomes.
Demonstrated strong attention to detail and teamwork skills, contributing to a cohesive unit dedicated to optimal patient monitoring.
Barbara Lindsey Richeson
Front office receptionist
2763 E Hale St, Mesa, US, 85213
*************@*****.***
Collin County Community College District, Plano, TX Maricopa Community Colleges - Mesa Community College, Mesa, AZ Skills Medical Terminology EMR Team Collaboration
Customer Service Scheduling Efficiency Time Management Patient Advocacy Conflict Resolution
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