Customer Service Administrative Assistant
Resume:
KINGSTON, JAMAICA • ***************@*****.*** •
RIHANNA GRAHAM
Administrative Assistant
PROFESSIONAL SUMMARY
Dynamic and motivated professional with expertise in hospitality, accounting, and customer service. Dedicated to delivering exceptional service, fostering client relationships, and contributing to organizational success in a challenging and growth- oriented role.
EMPLOYMENT HISTORY
FRONT DESK/CUSTOMER SERVICE Nov 2024 - Feb 2025
Ibex Global
• Handled high volumes of inbound and outbound calls, efficiently resolving customer inquiries.
• Provided tailored solutions with a 95%+ customer satisfaction rating through empathetic communication.
• Documented interactions, updated records, and tracked resolutions using CRM software.
• Resolved complaints, billing issues, and service disruptions with minimal escalations.
• Collaborated with team members to achieve KPIs such as call resolution time and quality assurance. WAITRESS 2024 - Aug 2024
Sandals Royal Caribbean
• Provided excellent customer service in a fast-paced, high-demand environment.
• Worked collaboratively with team members to ensure seamless guest experiences. ADMINISTRATIVE ASSISTANT 2023 - 2024
LIFT National
• Delivered exceptional customer service while maintaining high professionalism.
• Organized and managed files, ensuring accurate documentation and quick accessibility. EDUCATION
SECONDARY LANGUAGE SPANISH DIPLOMA 2022 - 2024
Muschette High School
CSEC II & CITY & GUILDS STAGE 3: ENGLISH AND MATHEMATICS Jul 2022 Cedric Titus High School
COURSES
HOSPITALITY CERTIFICATE
HEART
LEVEL 2 CERTIFICATE IN HOSPITALITY SERVICES
NCTVET
GUEST SERVICE PROFESSIONAL CERTIFICATION
AHLA
• Maintained professionalism and a welcoming demeanor to exceed guest expectations.Orchestrated seamless dining experiences, enhancing guest satisfaction through attentive service and efficient table management. Boosted beverage sales by recommending perfect wine pairings, contributing to overall revenue growth and customer enjoyment.
• Supported accounting operations by preparing and distributing sales reports and receipts.Streamlined file management system, reducing document retrieval time and enhancing operational efficiency for the administrative team. GOLD GUEST SERVICE PROFESSIONAL
American Hotel & Lodging Association
CERTIFICATE OF ACHIEVEMENT (25 MODULES COMPLETED)
Skills to Succeed Academy
ASSOCIATE DEGREE IN HOSPITALITY AND TOURISM MANAGEMENT (HTM) SKILLS
Customer Service, Hospitality, Tourism Management, Administrative Support, Accounting Support, Record-Keeping, Documentation, Multitasking, CRM Software.
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