Customer Service Digital Marketing
Resume:
Profile
**********@*****.***
Mankikis Tangke City of
Naga Cebu, 6037
Professional skills
KRISTINE FAITH
OBSIOMA
Dec–02 2024
-
June 20 2025
OUTSOURCED DOERS
Digital Marketing Designer
Designed and managed websites, brand logos, and content for clients
Led SEO marketing efforts and implemented branding strategies Collaborated with teams to enhance digital visibility and user engagement
WindshieldHub
Sales Representative/ Customer Service
Sold automotive products with detailed product knowledge Delivered exceptional customer support to meet sales targets Assisted customers via phone, chat, and email
Drove sales whole insuring customer satisfaction
Sep-7 2021
-
June-7 2024
TELEPERFORMANCE
Customer service/ Flex trainer
Handled customer inquiries via phone, email, chat, and social media
Trained new hires and coached agents to improve
performance
Worked with team leaders to boost service quality
Resolve technical issues
Assisted customer with their flight issues, and DNA test results.
Drove sales while insuring customer satisfaction
Results-driven professional with over 3 years of experience in customer service, specializing in healthcare accounts and Flight accounts. Proven success as a Flex Trainer leading team development initiatives, with additional expertise in digital marketing, branding, and design. Adept at managing client relationships, supporting virtual operations, and executing SEO and content strategies. Recognized for adaptability, strong communication skills, and delivering outstanding client support.
Work Experience
Customer Service Excellence (Voice & Non-
Voice): Extensive experience as a customer
service representative in both voice and non-
voice channels, supporting high-volume
inquiries for flight and DNA test accounts.
Demonstrated ability to resolve customer
concerns with professionalism, accuracy, and
empathy across multiple platforms including
calls, email, and chat.
June-15 2024
-
Aug-15 2024
VIRSATEL
Virtual Assistant
Managed Appointment Scheduling: Efficiently
coordinated patient schedules across multiple
providers, ensuring optimal calendar management
and minimal conflicts.
Handled Insurance Prior Authorizations: Submitted
and tracked prior authorization requests to various insurance companies worldwide.
Flight Account Handling: Skilled in assisting
customers with flight bookings, modifications,
cancellations, rebookings, and general travel-
related inquiries. Capable of navigating
complex travel issues while maintaining
service quality and customer satisfaction.
DNA Test Account Support: Skilled in
managing sensitive customer inquiries related
to DNA test kits and results. Provided accurate
product information, assisted with test status
updates, kit activations, and guided
customers through the testing process with
professionalism and care.
Auto Parts & Auto Glass Account: Supported
customers with vehicle parts identification,
order tracking, product compatibility, and
scheduling of auto glass services. Delivered
knowledgeable and timely assistance to
ensure successful resolutions and positive
customer experiences.
Patient-Centered Communication: Delivered
clear, empathetic, and professional support to
patients regarding their medical
appointments, insurance concerns, and
general healthcare inquiries through both
voice and non-voice channels.
Professional Skills – Digital Marketing
Virtual Assistant
Social Media Management: Skilled in
managing and scheduling content across
platforms such as Facebook, Instagram,
Twitter, LinkedIn, and TikTok. Proficient in using tools like Canva, Buffer, Hootsuite, or Meta
Business Suite to create engaging content
and maintain consistent brand presence.
HEALTH CARE VITRUAL ASSISTANT
CUSTOMER SERVICE
REPRESENTATIVE/SALES REPRESENTATIVE
AUG-25 2024
-
Nov-25 2024
**********@*****.***
Mankikis Tangke City of
Naga Cebu, 6037
SOFTWARE EXPERIENCE
KRISTINE FAITH
OBSIOMA
Cebu Technological University
2 Year College Undergraduate in Bachelor of
Secondary Education Major in Mathematics
nd
REFERENCES
Marielle Bonghanoy
Virtual Assistant
099******** ******************@*****.***
Google Workspace
(Docs, Sheets, Slides,
Gmail, Calendar, Drive)
EDUCATION
June 2022 - January 2023
John Bryle Daclan
090******** ***********@*****.***
Microsoft Office
(Word, Excel,
PowerPoint, Outlook)
Slack, Zoom, Trello,
Asana, Monday.com,
Microsoft Teams,
Google Chat
HubSpot, Sales
Zoho CRM
QuickBooks, Dropbox
Canva, Adobe Acrobat
Meta Business Suite,
Google Analytics,
Google Ads
ChatGPT, Zapier
Citrix Workspace
Insurance Portals
Contact this candidate