Customer Service Data Entry

Summary

A well-versed, experienced innovative problem-solver with a commitment to achieving and exceeding goals who works well independently is seeking to secure a position with opportunities for professional advancement

Skills

Microsoft Word Microsoft Excel Power BI Excel BI SQL Server

Excellent Bilingual (English/Yoruba) Communication Skills

Data Entry Transact SQL Portable Devices

Experience

12/2020 till Date Ttec Holdings Inc. Columbia, SC

REMOTE

Customer Service Representative, Listening & Sales

sRespond to customer questions and inquiries within a timely manner

sProcessed sensitive/confidential data

sGenerated detailed (digital, vocal and paper) records/reports

sUtilized a variety of craft-related analysis and data entry skills

sPracticed sound bilingual (English/Yoruba) interpersonal relations skills

sAnalyzed and evaluated customer feedback for continuous improvement utilizing social media and surveys

02/2020 to 12/2020 Mama African Store Newark, NJ

Customer Service Representative

sMonitored and maintained inventory

sAssisted customers with issues or questions

sEncouraged and evaluated customer feedback

sCorresponded interactively with supervisors and managers as needed

sEvaluated, assisted and advised customer-specific needs and requests

sPracticed sound bilingual (English/Yoruba) interpersonal relations skills

Education

2024 Essex County College (Leading Institution Broward College) Newark, NJ

(current) Supply Chain Management (Customer Service)

Council of Supply Chain Management Professionals (CSCMP) Certification

2023 American Council of Training and Development *Virtual

*La Plage Meta Verse

Executive Diploma Intl. Healthcare Administration

Healthcare Data Analytics Certificate

Medical Social Work Certificate

2022 Data Analysis Bootcamp Mesa, AZ

*Pollynz Consultants

Data Analytics Certificate

2007 University of Calabar Cross River State, Nigeria

Master’s in Business Administration

2002 Olabisi Onabanjo University Ogun State, Nigeria

Bachelor of Science in Economics

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