Customer Service Specialist

Tavonn Dodson 623-***-****

**********@*****.***

Customer Service Specialist

Princess Dine Line Department

September 2024 – Present 2025

· Assist guests with dining reservations for specialty dining experiences across various cruise ships.

· Provide accurate and detailed information on dining options, Ship amenities, and dinner timing to enhance guest satisfaction.

· Manage and communicate casino offers, ensuring guests are informed of available promotions and benefits.

· Act as a reliable source of information for guests, addressing a wide range of inquiries related to cruise services and ship details.

· Consistently deliver exceptional customer service, contributing to positive guest experiences and high satisfaction ratings.

Additional Sections to Consider:

Skills:

· Customer Service Excellence

· Reservation Management

· Communication and Interpersonal Skills

· Knowledge of Cruise Ship Operations

· Phone Banker 1

Wells Fargo

January 2020 - August 2024

· Provide excellent customer service

· Assist with debit card transaction

· Enroll customer in online banking/ troubleshoot issues.

· Dispute transactions/file a claim.

· Educated customers on products.

Customer Support Representative

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