Customer Service Exceptional

DESTINY BARTLETT

909-***-**** *******************@*****.***

SUMMARY

Dedicated and customer-focused professional with extensive experience in hospitality, retail, and team leadership roles. Skilled in delivering outstanding service, training staff, and optimizing operations while maintaining high standards of quality, safety and customer satisfaction. Seeking to bring exceptional customer service skills and operational expertise to a dynamic service industry team.

EXPERIENCE

COFFEE MASTER, STARBUCKS January 2022- Present

Developed in-depth knowledge of global coffee history and Starbucks’ sourcing practices through training.

Gained expertise in diverse brewing techniques and coffee pairings, enabling tailored recommendations for customers.

Facilitated in-store coffee tastings, increasing customer participation and boosting specialty coffee sales by 15%.

Conducted creative experience with food and coffee pairings to improve tasting experiences.

Trained and mentored 6 new team members on updated recipe procedures and assured adherence to quality standards during product launches.

Managed simultaneous cash handling and food preparation during peak hours, reducing customer wait times by 20%.

Proactively resolved staffing challenges caused by employee absences, ensuring smooth shift operations.

Delivered exceptional customer service to a diverse clientele, fostering positive experiences and repeat business.

SERVER, OLIVE AND CITRUS September 2020 - December 2021

Effectively communicated customer food allergies and order modifications to kitchen staff, ensuring guest satisfaction and safety.

Promptly cleared and sanitized tables to maximize seating availability during peak hours.

Supported large party reservations and special events, successfully coordinating service for gatherings of up to 50 people.

Maintained and replenished essential supplies, improving table turnover rates during high-traffic periods.

Processed payments and balanced cash drawers with zero discrepancies, ensuring accuracy.

RETAIL ASSOCIATE, 7-ELEVEN. May 2017 – August 2020

Collaborated with team members to meet daily sales target and ensure operational efficiency during peak hours.

Ensured store cleanliness and compliance with corporate standards by conducting daily inspections and addressing maintenance needs promptly.

Monitored sales trends and optimized inventory levels, minimizing stockouts of high demand items by 10%.

Assisted in onboarding and training new staff, fostering a collaborative and supportive team environment.

EDUCATION

HIGH SCHOOL DIPLOMA, REDLANDS HIGH SCHOOL, REDLANDS August 2011 – June 2015

UTAH ON-PREMISES ALCOHOL SELLER/SERVER CERTIFICATION July 2018 – July 2021

RIVERSIDE COUNTY FOOD HANDLERS PERMIT February 2024 – February 2026

SKILLS

Health and Safety Compliance

Sales and Marketing Acumen

Team Collaboration and Leadership

Communication and Problem Solving

POS Systems Proficiency

Product Expertise

Customer Service Excellence

Event Coordination

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