Administrative Specialist Customer Service

Jenny Wiltshire

Gaithersburg, MD Tel #:240-***-**** Email:********@*****.***

Administrative specialist with 14 years of comprehensive experience in healthcare administration, patient services, and team leadership.

• Patient Advocacy

• Case Management

• Bilingual Proficiency

(English/Spanish)

• Leadership

• Customer Service

• Communication

• Triage

• Patient Safety

• Problem-solving

• Collaboration

• Time Management

Patient AccessRegistration Coordinator: 05/2024-Present John Hopkins Bethesda, MD

Accurately and efficiently triage incoming patients for the emergency department or being admitted into hospital care. Ensure patients are properly identified within the Suburban’s database. Confirm patient history, demographics, and insurance information. Obtain visit authorizations or payments. Patient Rep II: 10/2011 – 05/2024

Deco Recovery Management Washington, DC

Facilitated and completed applications for Medicaid, disability, workers' compensation, and insurance verification, ensuring accurate and timely submissions.Scheduled benefit claimants for adjudication interviews and conducted periodic interviews to certify eligibility for continued benefits.Monitored the payment of benefits throughout the duration of claims, maintaining documentation. Collaborated with social workers, providing pertinent information gathered during applicant interviews to support patient care. Proficient in utilizing EPIC data software for comprehensive patient documentation and program management.

Social Worker: 10/2005 - 10/2011

Medhelp Inc. Baltimore, MD

Screened self-pay patients at the hospital for Medicaid, disability, and workers' compensation eligibility, guiding them through the enrollment process. Utilized computer applications for database management and word processing to streamline administrative tasks. Demonstrated strong communication skills by answering phones, providing information to callers, and transferring calls to appropriate individuals. Ensured compliance by completing forms in accordance with company procedures, maintaining accuracy and efficiency in documentation. Colonel Zadok Magruder High School – Rockville, MD

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