Customer Service Support Specialist
Resume:
Denzel Morgan
Atlanta, GA
**********@*****.***
Seeking a position with a company that will enable me to utilize and improve my strong sales, marketing & management skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Managing Director
Brighter Home Solutions
2018 to Present
• Developing and executing business strategies to achieve short and long-term goals.
• Developing and implementing business plans to improve cost-efficiency.
• Maintaining positive and trust-based relations with business partners, buyers, and sellers.
• Overseeing the company's business operations & financial performance.
• Supervising, guiding, and delegating executives in their duties.
• Ensuring company policies and legal guidelines are clearly communicated.
• Assessing, managing, and resolving problematic developments and situations.
• Building and enhancing the company's public profile at events, speaking engagements, etc. Client Support Specialist
Penske Automotive Group - Duluth, GA
November 2017 to July 2018
- Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
- Assists with answering customer inquiries and problems by routing customer to the appropriate contact and or department
- Follows up with all sales within 48 hours to ensure customer satisfaction
- Communicates results of CSI to management and employees
- Strives for high ranking on manufacturer surveys & monitors results frequently
- Informs salespeople of their individual performance scores and makes suggestions for improvement as needed
Internet Sales Consultant
Penske Automotive/Atlanta Toyota - Duluth, GA
May 2015 to November 2017
Responsibilities
- Prospect daily for potential customers
- Respond and manage Internet sale leads
- Check and respond to email and Internet inquires in a timely manner
- Communicate effectively with prospects
- Maintain and update notes in customer database
- Maintain high level of customer satisfaction
- Assist customers in appropriate vehicle selection
- Demo vehicles; explaining features/equipment, characteristics and warranties
- Continuously learn about product updates, features and inventory and their benefits to the customer
- Other duties assigned by management
Assistant Sales Manager
Finish Line, Inc.
2014 to May 2015
- Opening & closing procedures
- Setting sale goals and assigning daily tasks
- Receiving scheduled shipments and properly checking in to prevent loss prevention issues
- Closely examining employees performance and providing premium customer service
- Coaching/training associates as well as new members of management
- Deposits/Bank drops
- Store transfers
- Recruiting
Sales Associate
Finish Line, Inc.
2013 to 2013
- Building customer relationships
- Assisting customers in merchandise selection & presenting add-ons
- Stocking
- Pricing/marking down merchandise
- Fulfilling online orders & pickups
- Enrolling customers in loyalty rewards program
Video Clerk
Ingles Markets
2012 to 2013
- Greet customers and discuss the type, quality and quantity of merchandise sought for rental
- Explain rental fees, policies and procedures
- Compute charges for merchandise or services and receive payments
- Replenish new and clearance items on shelves
Cashier
Ingles Markets
2010 to 2012
- Establish or identify prices of goods, services or admission and tabulate bills using registers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there
is adequate change
- Offer customers carry-out service at the completion of transactions
- Resolve customer conflicts through the use of exemplary customer service Education
Berkmar High School - Lilburn, GA
2012
Skills
• Microsoft Word
• Negotiation (10+ years)
• Problem Resolution
• Sales Presentations
• Social Media Marketing (3 years)
• Social Networking
• Organizational Skills
• Customer Service (10+ years)
• Ecommerce (4 years)
• Marketing (8 years)
• Microsoft PowerPoint
• Microsoft Excel
• Google Docs
• Photography
• Real Estate Photography (2 years)
• Digital Marketing
• PPC Campaign Management (5 years)
• Email Marketing
• Search Engine Optimization (SEO)
• Analytics (4 years)
• Marketing Automation (4 years)
• Facebook Advertising (4 years)
• Social Media Management
• Web Development
• MailChimp
• Sales (9 years)
Links
https://www.linkedin.com/in/denzel-morgan-6a23a6125/ Certifications and Licenses
Professional Selling Skills of MAADA
Present
Google Analytics Certification
February 2023 to Present
Foundations: Data, Data, Everywhere
Spreadsheets, Data Cleansing, Data Analytics, Data Visualization, SQL
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