Administrative Support Customer Service

Kisha Williams

Orlando, FL ***** 321-***-**** **********@*****.***

Skills

Title clearance resolution

Notary public certification

Underwriting guidelines

Familiar with administrative support

Performing searches for records in internal electronic databases and physical filing systems.

Proficient in Lexis Nexus, County records search and recordings, Data Trace and other search applications

Professional Summary

Experienced professional with expertise in Microsoft Office Suite and collaboration tools, with over a decade of document management experience in banking and real estate. Skilled in customer service, document compliance, data management, and time management. Holds a Florida Notary certification, with skills developed through academic coursework and hands-on experience.

Work History

Title Specialist, 10/2023 - Current

Vacation Ownership Title Agency, Inc

Compile information about property ownership history

Review and document property tax

Communicate with team regarding discrepancies

QC Analyst / HELOC support staff, 04/2020 - 06/2023

Digital Risk – Orlando, FL

Reviewed Home Equity Line of Credit loan file information for errors and program qualifications

Communicated with departments about outstanding document requirements preventing loan closing

Validated and responded to team questions, research and procedures

Title Coordinator, 11/2015 - 08/2020

Wyndham Destination – Orlando, FL

Managed database receipt of Assignment Agreements, Ownership Change Requests Mortgages, and Certificate of Trust to initiate ownership transfer of timeshare property

Researched, generated and recorded Satisfaction of Mortgages and Release of Collateral

Performed post-closing duties such as copying/indexing files

Vacation Planner, 06/2014 - 01/2016

Universal Orlando Resort – Orlando, FL

Top 10% seller for three quarters

Provided quality guest service by booking various service and product reservations and utilizing techniques to increase the sale of admissions media

Education

Business Administration Coursework, 11/2010

DeVry University - Orlando, FL

Dean's List 2008 and 2010

Military

US Army 1993 -1997, Sergeant, Medical Specialist

Acting General Surgery Manager

Obtained and delivered stool, blood and urine samples

Provided quarterly EO and biohazard training

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