Customer Service Network Engineering

BERNARD SETH TORNYENYOR

*** **. *** ** ****, NEWARK NJ 07102

(Email: ********@*****.***; Ph: 862-***-****)

PROFESSIONAL SUMMARY

●Problem solver and solution provider with network engineering, hands on experience in deploying, commissioning, configuring and troubleshooting Cisco, routers/switches and Switches.

●Specialties: Network Deployment, Network Configuration and Troubleshooting, Wireless Networking, Network Support, Desktop Administration

SKILLS

●Cisco routers 800 /1800 / 2800 / 2900 / 3800 /4400 series

●Cisco Wireless Control System – WLAN/APs/PoE

●Switching protocols VLANs / STP / RSTP / Ether channel

●Hardware and software monitoring

●Technical analysis

●Cisco switches C2950 / C2960 / C3560 / C3750 / 3850 / C6500

●Routing protocols / OSPF / EIGRP / BGP

●Network repairs and maintenance

●Effective communication

●Desktop support

●Detailed oriented and team player

PROFESSIONAL SKILLS & KNOWLEDGE

Deep knowledge of network security practices and anti-virus programs Resourceful and high problem-solving aptitude Attention to detail and proper process to help identify possible improvements Exceptional written and verbal communication skills Hardware, networking, and PC operating system advanced troubleshooting skills Willingness and ability to design, implement, or improve security best practices Strong knowledge of data privacy regulations, compliance Prioritize and manage tasks effectively to adhere to strict deadlines

EDUCATION AND CERTIFICATION

Montclair State University (BA), Montclair, NJ

William Paterson University (MA), Wayne, NJ

CCNA

CCNP

CompTIA Security +

WORK HISTORY

LINDEN PUBLIC SCHOOLS

Network Engineer Nov 2021 – June 2024

Maintain Data Center inventories, MDF’s, IDF’s, room layout and asset lists.

Troubleshoots and resolves network issues.

Recruits new employees and evaluates their performance and work ethics.

Liaises with clients, IT Support groups and Third-Party providers when necessary.

Conducts hardware and software maintenance and support.

Resolves and closes incident/service requests as per Helpdesk procedures allocated timelines.

Supports network products from operational and maintenance perspective.

Provides follow-up on problems escalations.

Opens TAC cases with Cisco to resolve network problems.

Manages the Change Request Management Process to determine the needs of LPS District

Maintains up-to-date documentation of the Technology Department of LPS

Trains and mentors’ new hires to understand workflow and operational procedures.

Monitors resource schedules to ensure prompt and timely entry/completion of service requests.

Deploying Cisco devices utilizing industry best practices.

US DEPT OF VETERANS AFFAIRS (Contract)

INFORMATION SECURITY ANALYST MAY 2021 – OCT 2021

Implementing preventative and detective information security controls to secure the Department’s data, information, and resources.

Assist in developing and maintaining Master System Security Plans (MSSP), Security Profiles, Network Security Plans (NSP) and maintain configuration management plans.

Conducting a risk assessment to minimize the company's security, financial, and legal exposure.

Performs hardware/software diagnostics in order to resolve computer problems

Conducting vulnerability scanning on internal and external systems to identify and mitigate identified vulnerabilities.

Monitoring IPs event logs to minimize/prevent unauthorized bad actors from accessing network and information

Monitoring and maintaining the web security gateway, investigating and controlling user and suspicious web activity.

Conducting quarterly user access review to maintain strict access control enforcement.

Defining, reviewing, and editing the information security policies based on SOX requirements, environmental and operational conditions and changes in technology.

Reviewing and investigating the suspicious user, server, database, and application login events.

RECONN USIC

NETWORK SECURITY ENGINEER NOV 2020 – APRIL 2021

Identified malware and intrusion issues.

Conducted initial research based on analytic experienced.

Examined alerts from various security monitoring tools.

Monitored, investigated, and reported incidents of suspicious activity.

Identified potential risks, such as virus and malware attacks, and hacking.

Assisted with implementation of counter measures, as well as mitigating controls.

Provided and developed the forensic capability to enhance response to the investigation.

Fixed detected vulnerabilities, in order to maintain high security standards.

Developed and implemented country-wide best practices.

Assisted in designing new security systems.

Monitored identity and access management, in addition to monitoring for abuse of permissions.

Generated reports for both technical and non-technical staff.

Analyzed security breaches to determine the root cause of problems.

TAXI FLEET MANAGEMENT CONTRACTOR MARCH 2002 - MARCH 2020.

Pick up passengers from designated locations to their desired destination

Determine the quickest and safest route to passenger’s destination.

Ensure passengers are safely seated and comfortable during the journey

Operate wheelchair accessible vehicles for the physically challenged passengers.

Assist passengers with loading and unloading passenger luggage

Contact this candidate